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hovertical
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Tivo DVR w/ MLB Extra Innings and NHL Center Ice???

Ok, so I've talked to 3 different Cox reps now and received 3 entirely different answers to the following 2 questions:

The first part of the question is If I lease a cable card through Cox so I can watch and record tv with a Tivo unit am I able to still subscribe to both MLB Extra Innings and NHL Center Ice? 

The follow-up question is, if I am able to subscribe to both of those packages, will I be able to record the games in their entirety on my Tivo unit to watch the next day?  (the wife and I are usually at work when our games air so we watch them the next day hence why being able to record them is so important to us).

The 3 entirely separate answers I've received so far from Cox are as follows:

1.  Online Chat Rep on Cox's site:  I was told that they do offer both of the sports packages to subscribers but I wouldn't be able to see them using one of Cox's cable cards in a Tivo unit.

2.  Rep inside a Cox Solutions store:  I was told that yes, they offer those packages and that I would be able to watch them using a cable card in my Tivo unit but I wouldn't be able to record the games at all because they're considered pay-per-view which Cox does not permitted to be DVR'd.  (Personally I don't see how these should be considered any differently than a premium channel like HBO, Showtime, etc. as it's not a single typical pay-per-view event like a boxing match - they're full seasonal sports packages and my current tv provider has no problems allowing me to record every game).

3. Satellite Cox kiosk - I was told that Cox does not have either the MLB Extra Innings or NHL Center Ice season sports packages available but if they decide to offer them in the future I should have no issues receiving or DVR'ing them using a leased cable card through my Tivo unit. 

As you can see all 3 answers are entirely different from the next.  We currently have Cox for our internet but Directv for our tv service.  Our Directv contract is almost over so we were exploring different options that are available out there for our next tv provider. As I mentioned above I wouldn't think that Cox would consider both of those sports packages as PPV events since they aren't standalone events and you're not paying per game - you're paying like you would for adding a premium channel to your lineup and I think their employees may be confusing the two as I can't imagine a cable company forcing their customers into watching 162 baseball games a year LIVE only.  That just doesn't sound correct? 

Anyway, if anyone has a Tivo Bolt+ and MLB Extra Innings/NHL Center Ice and frequently records games to watch please let me know as that would be most appreciated. 

  • hovertical,

    We offer both packages and both can be recorded. Both packages can be activated on a cable card with a tuning adapter in use. I apologize for the incorrect information you were provided. The only content which can not be recorded to a TiVo or DVR is On Demand content. Let me know if you have any other questions.

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  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III

    cox used allow their dvr to record PPV and still do, so I think they are required to allow it on Tivo's also, but don't not sure since I don't subscribe to those channels.

  • hovertical,

    We offer both packages and both can be recorded. Both packages can be activated on a cable card with a tuning adapter in use. I apologize for the incorrect information you were provided. The only content which can not be recorded to a TiVo or DVR is On Demand content. Let me know if you have any other questions.

  • hovertical's avatar
    hovertical
    New Contributor

    Thank you so much Colleen for getting straight to the point regarding my question.  I have been trying in vain to get an answer on Cox's facebook page as well but I can't get anyone to understand that my question is specific to recording a baseball game on one of the premium MLB Extra Innings channels and not just a regular regional baseball game through one of the non-premium channels. 

    So again, thank you for speaking directly to those games I would only be able to watch/record by subscribing to those two packages. 

  • hovertical,

    I've been here 10 years in one support capacity or another and have never had a customer report any problems recording and/or playing back recordings of programming broadcast on any of our Pay Per View Sports Packages. As I've advised to you on your Facebook post, I've reached out for more information and will let you know what else I find out.