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Netdawg's avatar
Netdawg
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CableCARD not receiving correct channel lineup

I have an HDHomerun Prime with Cox supplied CableCARD and Tuning Adapter.  When setting up, the card is paired correctly.  I only receive 28 channels and most of the channels are OnDemand.  I called Cox tech support and they sent a tech out yesterday.  The tech said I needed to load a firmware update from Silicondust (manufacturer of HDHomerun Prime).  My HDHomerun prime is the most current version (20150826).

After reading other posts on this forum, it appears to me that the correct channel line up is not being sent to either the tuning adapter or cableCARD by Cox.  Can someone at Cox knowledgeable in HDHomerun Prime and CableCARD look at my account and determine if the settings are correct.  I see this problem in many places on the forum.  After a Cox representative uses private message to communicate with the customer, the problem seems to go away.  I was hoping the same would happen for me.

Thanks

cablecard
  • Netdawg's avatar
    Netdawg
    I was able to resolve this issue. I called a Cox tech and asked her to send some BA & HF inits to the card. I read that on another forum post. She did and immediately the channel scan started picking up the right channels.

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  • Allan's avatar
    Allan
    Moderator

    Hello,

    We can certainly look into this issue for you. Please send us an email to cox.help@cox.com with your full address so we can help.

    Thanks,

    Allan - Cox Support Forums Moderator 

  • Netdawg's avatar
    Netdawg
    New Contributor
    I was able to resolve this issue. I called a Cox tech and asked her to send some BA & HF inits to the card. I read that on another forum post. She did and immediately the channel scan started picking up the right channels.