Tag:"block calls" | Cox Community

1 Ring Hang-up Calls
I am constantly (5 or more times a day) getting calls where it rings once and then nothing. The caller's number does not show up in the caller ID on my phone, but if I am watching TV I will see the number displayed on the TV screen for a moment. Does anyone have an explanation for this?
wetbaloney 2 years ago Place Phone
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Nomorobo ~Robo Call Not working~ STIR/SHAKEN Deadline July 30, 2021
What is going on with all the Robo Calls, when NOMOROBO is activated... and has been for many years?????? I believe that our government has given phone providers a deadline of July 30, 2021 to install a WORKING robo call blocker, such as STIR?SHAKEN. So far today, on a Sunday, I have had 17 robo calls. This is ridiculous!!! More than half to almost ALL the calls in a month's time are ROBO CALLS! Does COX REALLY care about their customers? In m y case we do not have another provider available in the area.... That is truly a monopoly! Anyone else having an extreme amount of ROBO CALLS. I know my neighbors are having the same issue and we are all NOMOROBO robo call blocking feature.
Jax_VdB 3 years ago Place Phone
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Call blocking of Spam
I have unsuccessfully tried to activate NoMoRoBo and need support. These are the steps performed: Cox->Settings NoMoRoBo->ON Established an account at NoMoRoBo as directed. Unable to Activate in Settings Simultaneous Ring->On Unable to Save. The Save button is grayed out. How do I save the setting? On a related issue, I have seen comments on the NoMORoBo interactions, and its failure to block spam. There are the issues: The Text message seen shows a legitimate address from a legitimate person/enterprise. To remove this phone one must do "Selective Call Blocking", I have seen it initiated as both *60 and *67. Please clarify. The Text message does not have a phone number. See selective blocking above. The Text message shows a phone number which Cox recognizes as incorrect. There should be an option to block all such calls. And to this I not that in order for a call to proceed, Cox must know the actual phone number used. Knowing this number allows communication. Not knowing this number does not allow Cox to initiate of continue the call. Therefore, Cox knows this number and should be able to take appropriate action. And, to this I add, that this is irrespective of whether the actual number is VoIP or conventional. I would like this blocking service!
lostbits 4 years ago Place Phone
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Simultaneous Ring for Nomorobo in Northern Virginia
Looking at old posts from 7 or 8 months ago where folks from Northern Virginia were asking when the Simultaneous Ring option was coming our way so we could use Nomorobo, the Cox Corp response, was "please be patient." Well, it's been a LONG time! If you can't get us Simultaneous Ring, how about you create a robo blocker and implement it with our current technology? I am SO TIRED of these ROBOTIC calls!
Virginia_Mom 6 years ago Place Phone
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Blocking last number called
How do I block phone calls from unwanted sources?1979942pt
1997942PT 7 years ago Place Phone
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PLEASE upgrade your phone number blocking feature!
When our phone service was recently upgraded with new equipment (a modem specifically for the phone) we were promised that there would be a new, easier method to block incoming calls by phone number (sales calls, etc.). Well this is apparently not the case (big surprise)! We are being harassed day and night by call after call; sales calls, scams, and so on. I know I'm not the only Cox customer experiencing this and I know that we have been after Cox for years to give us something better than their outdated "Selective Call Rejection" which is limited to 30 numbers and requires manual input of every number we want to block. I need to maintain an Excel spreadsheet just to keep track of the numbers I've blocked! Please don't tell me about the "Do Not Call" registry. It's a joke as most businesses ignore it. If Cox spent as much money on upgrading their phone services as they do on commercials trying to convince us that they are our "Friend in the digital age" then this wouldn't be an issue and they would have more happy customers. So how about it, Cox?
Noconflicts 7 years ago Place Archives
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Current customer and denied options
I have been with Cox for about 3 years now and have never made a long distance phone call on my phone and when I switched from the other company, I remember specifically requesting that no long distance phone calls be allowed to be made from my phone because of children playing or mistakenly usage. Unfortunately I was out of town for two weeks and my mother and mother-in-law made various phone calls to Brazil without my authorization. I contacted Cox to see about a possibility of adding a retroactive long distance service in order to lower this bill and I was denied. I, in fact, do NOT feel responsible for this bill since it was understood between COX and I that the phone was NOT to complete long distance calls to anywhere. They were to impose a BLOCK on my home line. Can someone let me know what are my options, if any?
Fryters 7 years ago Place Archives
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Phone Tools Unavailable
I have never been able to access phone tools online. Since day 1 of getting cox service. I have called multiple times, chatted multiple times, have a service request # etc and even today talked to someone at 2nd tier but sitll no resolution. My incoming calls are going to a voicemail that I never set up - I never wanted and now some of my incoming calls are being blocked. I keep getting the run around. Now they tell me that its a software upgrade that has been in progress for months and won't be resolved until sometine in July and I just have to deal with it. What a piece of ** this service is. - By the way they told me access phone tools to figure out how to access voice mail - duh! If I could access phone tools i wouldn't have a problem! I didn't wnat their voice mail and don't want to block my incoming phone calls especially from my kids - my kids couldnt even call their dad on fathers day - calls were blocked. This is so ridiculous. Does anyone know corporate # that I can call to get help. By the way I urchased the highest internet with the premier contour everywhere service and I get horrible service and all i get is that they don't have extenders in stock - 6 months later.
Phone_Tools_-_N 7 years ago Place Archives
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NOMOROBO STOPS UNWANTED ILLEGAL ROBO CALLS - WHY DOES COX NOT OFFER THIS FEATURE?
Cox Communications does not listen to its customers I have been one over for over 25 years and they will not listen to me or anyone on this issue. I suspect once they see this thread they will immediately lock it so that the thousands of customers who have a problem with robo calls (for which cox offers ancient non working solutions) cannot comment. Cox claims they cannot offer "Simultaneous Ring" which they can but simply refuse to do, if they tell you anything to the contrary its complete fiction. Every other voip company has it and all of them also offer nomorobo so that the calls we get from India etc. are blocked. Cox will say "sign up for the national do not call list". That will not work for you because the calls are from outside the USA. Cox knows this but does not care they just spew garbage at us. Cox will also say they have selective call blocking (they charge for this feature) and you can block up to 30 numbers or some nonsense. That also will not work even if you could block unlimited numbers you would get the same amount of robo calls always from a different number so here we can establish that cox is not consumer focused they are revinue focused they want to sell us a feature that does not even work. COX Corporate customer service was not helpful either they spew the same garbage at us. Now COX, do what you do best and lock this thread. Hide your heads in the sand like ostriches. Hide under your desks and pretend this is all going to just go away...
CKCHRIS 7 years ago Place Archives
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RoboCalls, Spam, Telemarketing frequency increasing
In the past 3 months, our number of unwanted calls has increased by 150%. Cox solutions to address these annoying callers are anemic. And YES, I have registered at the DoNotCall website (another joke). I painfully tried the Call Blocking feature that was presented as $1 / month / line. Upon reviewing my bill, I was charged $4 / month for each of my home lines. I attempted to give it a try and quickly reached the 30 call number limit. The 30 number limit was not shared with me during my registration with Cox... Not only is the limit ridiculously low, trying to manipulate the service on a phone is a nightmare. Cox is far behind the times / technology on addressing Spam, RoboCalls, Telemarketing and Spoofing issues plaguing their customers. This is my first post to Cox, but I see that I am far from alone in my frustration with the lack of tools to block unwanted calls on my home lines. My next step will likely be to drop my home phones and use cellular phones that do address this more effectively. This has been a very successful, less expensive solution used by many of my friends and family. Cox, please listen and do something! Sagianite
Sagianite 7 years ago Place Archives
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