New Contributor

NOMOROBO STOPS UNWANTED ILLEGAL ROBO CALLS - WHY DOES COX NOT OFFER THIS FEATURE?

Cox Communications does not listen to its customers I have been one over for over 25 years and they will not listen to me or anyone on this issue. I suspect once they see this thread they will immediately lock it so that the thousands of customers who have a problem with robo calls (for which cox offers ancient non working solutions) cannot comment.

Cox claims they cannot offer "Simultaneous Ring" which they can but simply refuse to do, if they tell you anything to the contrary its complete fiction. Every other voip company has it and all of them also offer nomorobo so that the calls we get from India etc. are blocked.

Cox will say "sign up for the national do not call list". That will not work for you because the calls are from outside the USA. Cox knows this but does not care they just spew garbage at us.

Cox will also say they have selective call blocking (they charge for this feature) and you can block up to 30 numbers or some nonsense. That also will not work even if you could block unlimited numbers you would get the same amount of robo calls always from a different number so here we can establish that cox is not consumer focused they are revinue focused they want to sell us a feature that does not even work.

COX Corporate customer service was not helpful either they spew the same garbage at us. Now COX, do what you do best and lock this thread. Hide your heads in the sand like ostriches. Hide under your desks and pretend this is all going to just go away...

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17 Replies

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NoVaWiz
New Contributor II
but, more to the point, why doesn't Cox support 'nomorobo' ??? I just switched from Verizon, where I enjoyed spam blocking with nomorobo. The FCC has endorsed nomorobo. My Cox business account has the duplicate ring feature that nomorobo requires, but not my cox residential acct. The Cox option to block individual numbers is just ridiculously useless ... spammers fake their numbers and never repeat the same one. The Cox option to block calls who block called ID is equally useless since spammers spoof the caller ID.

Cox should support nomorobo .. I see forum requests for this going back over 3 years. Why ignore your customers?
CKCHRIS
New Contributor
ColleenD
Moderator
CKCHRIS,

We do not currently offer Simultaneous Ring. We appreciate your enthusiasm, however, please be advised repeatedly posting the same content throughout our forums is considered spamming and the other posts have been removed.

Your desire for Simultaneous Ring has been shared with leadership. New features and services are announced in the News From Cox Section of your monthly statement.
Davidoo
Contributor
Maybe if we keep repeatedly posting someone will listen and Cox will update their phone technology from 1980 levels to 2017 levels. I pay for the call blocking system which is a complete joke. Only 30 calls can be blocked? I fill that quota in a week. And using the antiquated system using *60 on your phone and waiting for the ridiculously slow voice is unacceptable. Get real and get a web based call blocking system I can add numbers to over the site and don't limit what I can add.
Bruce
Honored Contributor III
What I have learned from the previous...locked...threads is Cox residential phone service is digital, not VOIP. Only the Cox business phone service is VOIP. Digital is a blend of VOIP and POTS...not fully VOIP...so it doesn't support Simultaneous Ring.

Novawiz recognized the flaw of Nomorobo: fake numbers never repeated. If a spammer war-dials 1000 subscribers with a spoofed number, somebody has to report the spoofed number. By the time it's reported, the spammer has already moved on to another spoofed number. Therefore, Nomorobo will only be blocking a ghost number.

It's fun to read angry posts, but it's a moot point.
Davidoo
Contributor
It's not a moot point that they can't at least expand the current call blocking system that we pay almost $10 a month for to more than 30 numbers. That is a ridiculously low number.
Bruce
Honored Contributor III
Nomorobo is the moot point.

Yes, the Call Rejection service is a joke. Keypad codes, asterisks, hashtags, voice instructions. They even include codes for rotary phones.

I didn't know it costs $10 a month. At $120 a year, you could buy a call blocker and it'd pay for itself.
CarolLM
Former Moderator
We always appreciate customers who take the time to give us their feedback. I’ll pass what you’ve said onto our management team.
CarolLM
Former Moderator
We always appreciate customers who take the time to give us their feedback. I will pass what you’ve said onto our management team.
mikepoway
New Contributor
Customers have been asking (demanding) this award-winning robocall blocking technology (NoMoRobo) since 2014 on this forum. You guys have been passing this input along to management for three years, and Cox management has been stonewalling for three years. Cox provides the necessary technology to Cox Business customers, but refuses to provide it to Residential phone customers. Cox management is unable or unwilling to even tell customers their plan and schedule for implementing the technology needed by NoMoRobo (Simulring), implying there is no plan to EVER give residential customers effective relief from robocalls. The "solutions" Cox offers to combat robocalls are entirely worthless. Block 30 numbers? How does that help when I get more than 30 robocalls in a week and I don't know the caller's number in advance? Anonymous call rejection is equally worthless -- robocalling spammer are smart enough to send a fake CallerID. NoMoRobo is an award winning solution that not only works fabulously, but is FREE. So why has Cox management stonewalled NoMoRobo for three years while every other major telecommunication provider (even Time-Warner) has gotten on board?

My daughter and my best friend have both switched to DirectTV-ATT and love it. ATT supports NoMoRobo, and the DirectTV-ATT bundle is cheaper than the equivalent Cox bundle. I have been with Cox for 30 years, and I could live with the promotional cost difference; but I am fed up with Cox brushing off customer feedback on NoMoRobo. If you can't tell me Cox plan and schedule to support NoMoRobo, or an equally effective free service, for residential customers, I'm ready to switch. Cox management better get on the ball or lose market share when Cox customers find out what they are missing (and why) from the internet posts of ecstatic users of NoMoRobo