Forum Discussion

lostbits's avatar
New Contributor
4 years ago

Call blocking of Spam

I have unsuccessfully tried to activate NoMoRoBo and need support. These are the steps performed:

  1. Cox->Settings
  2. NoMoRoBo->ON
    1. Established an account at NoMoRoBo as directed.
    2. Unable to Activate in Settings
  3. Simultaneous Ring->On
  4. Unable to Save. The Save button is grayed out.

How do I save the setting?

On a related issue, I have seen comments on the NoMORoBo interactions, and its failure to block spam. There are the issues:

  1. The Text message seen shows a legitimate address from a legitimate person/enterprise. To remove this phone one must do "Selective Call Blocking", I have seen it initiated as both *60 and *67. Please clarify.
  2. The Text message does not have a phone number. See selective blocking above.
  3. The Text message shows a phone number which Cox recognizes as incorrect. There should be an option to block all such calls. And to this  I not that in order for a call to proceed, Cox must know the actual phone number used. Knowing this number allows communication. Not knowing this number does not allow Cox to initiate of continue the call. Therefore, Cox knows this number and should be able to take appropriate action. And, to this I add, that this is irrespective of whether the actual number is VoIP or conventional. I would like this blocking service!

6 Replies

  • I just gave up on Nomorobo and bought a phone with built in call blocking.  Just set it to screen all calls, entered the contacts that called me the most so they’ll get through right away, and figured the rest of the real callers will announce their name when prompted.  Best investment ever.

    • OldMainframeGuy's avatar
      New Contributor III

      Agreed.  I don't think Nomorobo has ever blocked a call for me

  • yak's avatar
    Contributor III

    *60 .   you have to pay for Selective Call Rejection before you can use it.   Since it can only store 31 numbers, it is hardly worth the effort.

    • CurtB's avatar
      Valued Contributor III

      Selective Call Rejection is actually limited to 25 telephone numbers for Cox Voice.  I don't believe there's a fee for using it though, but that may depend on the Cox plan you're on.  There is an additional fee for Anonymous Call Rejection.

  • Bruce's avatar
    Honored Contributor III

    Is there really a Nomorobo On option in your Cox account?  I thought it was just Simultaneous Ring On/Off.

    Did you enter your Cox-assigned telephone number into your Nomorobo account?
    Did you enter your Nomorobo-assigned telephone number into your Cox account?
    Have you tested your Cox-assigned telephone number from your Nomorobo account?
    Did you verify if your Cox-assigned telephone number is identified as "Protected" in your Nomorobo account?

    • CrystalS's avatar
      Former Moderator
      Hello Bruce,
      That is a great question. Nomorobo is a third-party service that identifies and blocks unwanted auto-dialed calls, also known as robocalls. Nomorobo requires that the customer have a Primary Contact email address in their MyAccount profile and the Simultaneous Ring feature which is available to all Cox Voice customers at no additional charge. -Crystal S. Cox Support Forum Moderator