Recent Discussions
Internet pricing
I am a internet starter customer. Earlier this year you raised the price $2.00 a month and then a couple of months later an additional $3.00 and claimed the second increase was because I was not bundling. So if I read that communication correctly, not only would I get a price discount if I bundled, I would also not be subject to this surcharge if I bundled. That's a classic coming and going pricing strategy. I understand that Cox is losing cable TV customers at a disconcerting rate but that is, as Cox knows, is a function of the Cox cable TV pricing model, which is not geared to modern customers. Rather, your current pricing model appears to be strictly profit driven (which obviously is not working) and foists on your customers TV cable channels that could not survive in market (supply and demand) driven environment or any incentives each such cable channel may be providing Cox to include those channels in your Cox cable TV bundles.. Cox, as with most cable, pricing model also discriminates against females, many of who have little or no interest in sports channels (which are a large price driver for cable pricing) and statistically significant less interest in cable news channels. I am an older customer and so remember the day that, in addition to your bundled prices, you permitted ala carte pricing customers. I don't know if return to alternate ala carte pricing is the answer but the answer is certainly not using your captive internet customers to offset profit reductions on your TV cable because (1) we internet customers have no interest in your cable TV offerings and (2) we are not captive once your internet pricing overcomes our inconvenience of changing internet providers threshold.
Perfect download really low upload
I have been having upload issues for months now and have not had steady upload speeds since i upgraded my service. The package i have is 300/30 and the actual speeds sit around 325-300 download to 5-7 upload speeds on speedofme.com the speeds tested on ookla have been false always showing 300/25 upload when its really not. I've had about 5 techs within 3 months saying its a tap issue and schedule maintenance to fix the problem and give it 24-72 hrs to be fixed. As always my upload speed goes up for a day and goes up to 25-30 and then crashes down to 5-7 until i schedule another tech to get it up to the advertised speeds. We have switched modems,tested on other pc's the results come out also to add i never go over the data cap and tested modem for packet loss came up clean.Im thinking my upload speeds are getting throttled i never get a straight answer from a tech or a rep very frustrating. Speed history over the week.
Data Usage Discrepancy
With the current policy of data caps I decided to track my usage at the router level. I just checked my cox account and from start of my billing cycle to yesterday (6-26-17 thru 7-11-17) states I have used 205 GB. When I check my router Netgear r7000 that I started tracking a day before my billing cycle to today (6-25-17 thru 7-12-17) states I used only 187GB. That is a discrepancy of 18GB! I would not care normally but since it is now policy to charge if and when we go over 1TB, this phantom data can be a means to charge overages. I highly disagree with any data caps in principle and function but if you choose to institute a cap then I expect it to be accurate. I want to know what Cox's stance on the accuracy on the data meter and discrepancies when I track my own. I would attach screen captures but your forum is too lackluster to properly insert. This is just a personal comment, data caps and penalties was a terrible idea and is the first time I am truly unhappy with my service and will be reviewing other service options.Not happy at all
I have had Cox since I have moved out of my parent's home in 2005, Tried to move but came right back. Every time I have an issue I try to chat but am always sent to the loyalty department. Chat seems to be useless if all they do is give a number to call. And Loyalty really doesn't treat you like they truly care about how long you have been there. I was told when I got my contract last year that HBO would be free the life of my 24 months but this month I have been hit with the $15.99/mo. not only that I have called to cancel several time and was told different things about the cost to cancel. One minute I am told it is $10/mo (12 months remaining = $120) for the remaining months of the contract and then the loyalty dept tells me it will be well over $200 to cancel. I called in like I usually do to see about getting another promotion so my bill doesn't jump and was told there is nothing that could be done, so pretty much pay the $200 and something to cancel plus the bill I owe, or simply shut up and deal with what I am being charged. This was by the same agent in the loyalty dept. I repeatedly stated I do not need the phone or tv, but still no help. Now All I want is the internet and phone which I found with AT&T will only be $60/mo plus tax, but through Cox it will be close to $120/mo which doesn't save me jack when I am or was paying $45 per month for tv phone and internet. TV you are paying for all commercials, have to subscribe to watch any good movies even with HBO there is nothing. I am disgusted in the service. My internet is always slow and frustrates me so much I hate getting on my computer. AT&T service was far better and I had no problems. Now my bill is $190.18 including the HBO that was suppose to be free and I am being told that what I have is the cheapest! Loyalty customer service not for the customers and I remember now why I cancelled the first time.Unexplained Sudden Seriously High Data Usage
Right about the same time I received a letter from Cox indicating the 1TB data cap, my daily data usage suddenly skyrocketed from about 5G per day for the past year, to 40-70G per day! We haven't changed any habits or added any devices or people. We don't live close enough for any neighbors to scam off our wifi .Cox support can't help me, but I'm about to be charged $20 PER DAY for the next 9 days of my billing cycle unless I shut everything off completely (since we have NO IDEA WHERE ON EARTH we could be using that much data. Its borderline impossible. I would have to stream 24 hours straight of HD Netflix to use 70G! I feel like Cox is sandbagging the data tracker. The timing is pretty convenient !
New Customer Internet Service Promo price not honored?
Hello, I am a new customer as of last December and I switched from another internet provider due to Cox offering a $30 monthly price for internet with no overage costs. Now I am seeing on my bill that Internet price has already changed to over $50 per month. Why can't companies seem to honor their agreements? I thought I was locked in for 1 year at the $30 per month price. Now I am going to have to look for another internet provider again. Disappointed.
Why are there no larger data caps available? 1.5 or 2 terabyte limits available?
I have The second fastest data line Cox offers. Ihave 5 users in the house. We are a cord cutter family which means we use a ** load of data to get all of our daily information. Streaming,Online gaming, and Surfing are our main uses of data. I have restricted my download stream to a slower connection because we were eating to much data. Now I have a cable line that acts like a dsl line . I switched to get a better performing line which can push a ** load of data fast but I am limited to use this line due too not enough data offered. For every 50 Gigs of data I use I will get a$10 charge added on. Why do you not offer a 2 Terabyte limit for$95 a month. I would pay that as I am sure other customers would too.
RE: Getting only 10% of the speed promised by Cox
in looking to upgrade my internet you offer services that are not possible right now, deceiving to put it nicely. I know that Cox would not run new lines in my neighborhood so i can get what is offered. Those old lines omn the tele poles arenmt gonna carry a whole lot and neither is the coax and cat v. SAD Forum: Internet Forum Posted: 2 Apr 2015 Post Subject: RE: Getting only 10% of the speed promised by Cox Post author: Pseudalus I'll give it a tryNOT GETTING SPEED I PAID FOR!!!!! I want a manager to contact me immediately.
We have been Cox customers off and on for the past 20 years. Mostly leaving due to HIJACKED bills and overcharges. We are back because my daughter does online school due to illness and unfortunately, Cox is the "best" internet we have here in Vegas. Got a card in the mail to upgrade to 150mbps internet for $5 per month for 12 months -- going to $10 extra after. OK. Fine. Excited to have faster speeds. We had 50mbps speed and would usually only even get 40 or so. Upgraded and NOW only get 30-40mbps when we are paying for 150!!! Our cell phones don't even go that high (can get 100 or so only). Chat support. She said to trade in modem, so we did. We have a BRAND new router ($80), also at their suggestion. I don't think they even know how to fix the problem, just collect more $$$ Called in to tech support and spent about 30 minutes on the phone with a "techie" insulting my 7 year old computer and my limited computer knowledge. Probably still lives in his moms basement and plays D&D all day. Oh, and they also said in order to actually get WHAT I AM PAYING FOR, I have to connect ALL my devices directly to the modem & router. WHAT ABOUT THE CONVENIENCE OF WIRELESS????? You promote that this service is supposed to work and give us screaming fast internet? Well your OWN site's speed test comes up "latency error" when I try to do it -- so the problem is with your server somewhere (according to the troubleshooter guide). Am I pissed? YOU BET. I have been screwed over by this company time and time again (costing time and money) and all they can seem to suggest is upgrade equipment at my cost. Well THEY SHOULD TELL YOU all that when they want you to upgrade service. I am stuck now and would like a member of your management team to FIX this issue. I am tired of dealing with so called tech people whose only solution is to switch things on and off, move stuff, or buy new things. Three calls and chat sessions, plus a trip to the store to get a new modem. Not to mention all the past ** I dealt with over the hijacked billing and upcharges. That only got corrected when I threatened legal action (still possible). Show me what I actually pay you for, people -- the TEN people working in the store that handed me the new modem don't even have to answer the phones at their store. Y'all can do better. Customer support team -- ESCALATE to management. PLEASE. I just want what I paid for. I know you are not Costco, but you could at least try harder......
Increase in fees twice in less than a year
Why has my internet bill gone up first in Feb and now again in Oct with no change in service (Northern Virginia, 2016)? (yes, I know there's a blurb on the bill about increase in costs...but TWICE in a year! and really?) What can I do to lower my bill? This is terrible way to retain customers. Downgrading service is not an option, since I'm already using the minimum service I can.
