Increase in fees twice in less than a year
Why has my internet bill gone up first in Feb and now again in Oct with no change in service (Northern Virginia, 2016)? (yes, I know there's a blurb on the bill about increase in costs...but TWICE in a year! and really?) What can I do to lower my bill? This is terrible way to retain customers. Downgrading service is not an option, since I'm already using the minimum service I can.