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Kimva's avatar
New Contributor

Increase in fees twice in less than a year

Why has my internet bill gone up first in Feb and now again in Oct with no change in service (Northern Virginia, 2016)? (yes, I know there's a blurb on the bill about increase in costs...but TWICE in a year! and really?) What can I do to lower my bill? This is terrible way to retain customers. Downgrading service is not an option, since I'm already using the minimum service I can. 

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  • Hi Kimva,

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at

    Thank you,