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Marianette's avatar
Marianette
New Contributor

New Customer Internet Service Promo price not honored?

Hello, I am a new customer as of last December and I switched from another internet provider due to Cox offering a $30 monthly price for internet with no overage costs. Now I am seeing on my bill that Internet price has already changed to over $50 per month. Why can't companies seem to honor their agreements? I thought I was locked in for 1 year at the $30 per month price. Now I am going to have to look for another internet provider again. Disappointed.
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  • ReneeG's avatar
    ReneeG
    Former Moderator
    Hi Marianette,

    We're happy to assist you and address your concerns, however, we are unable to discuss billing details in a public technical forum. Please send us an email to cox.help@cox.com with your full name, service address, and issue so that we may review your account.