Recent Discussions
Perfect download really low upload
I have been having upload issues for months now and have not had steady upload speeds since i upgraded my service. The package i have is 300/30 and the actual speeds sit around 325-300 download to 5-7 upload speeds on speedofme.com the speeds tested on ookla have been false always showing 300/25 upload when its really not. I've had about 5 techs within 3 months saying its a tap issue and schedule maintenance to fix the problem and give it 24-72 hrs to be fixed. As always my upload speed goes up for a day and goes up to 25-30 and then crashes down to 5-7 until i schedule another tech to get it up to the advertised speeds. We have switched modems,tested on other pc's the results come out also to add i never go over the data cap and tested modem for packet loss came up clean.Im thinking my upload speeds are getting throttled i never get a straight answer from a tech or a rep very frustrating. Speed history over the week.
Impossibly high data usage
I have been fighting supposed high data usage. I unplugged all physical cables, and disabled wireless in my router. The only thing connected from Friday Afternoon to Sunday evening was the physical router. According to the Usage Meter for Cox, My usage over this period went from 308 gigs to 465 gigs. I have a D-link DIR-865L that used 157 gigs over 2 days by itself?? BTW I used this same router behind the Cox supplied router, that I never really used, and the usage was fine. When I got rid of the Cox Modem/router junk box and got my own Modem, this usage exploded to the tune of 37 gigs a day average. One day was reportedly 62 gigs in a single day, when I was 600 miles away. My Wi-Fi password is 47 characters long with cap and non-cap, numbers, and symbols. Every machine in the house was scanned with Spybot, Microsoft Security Essentials, AVG, Malware Bits, Panda, Norton system protection, MacAfee, and Trend Micro. All with negative results. Basically somehow an impossible amount of data usage is being reported on my account that cannot be accounted for. The router, with Wi-Fi disabled, should only check it's online connection to the internet and NTP address polling. All other services are turned off. Cox needs to have a LVL 4 tech support that you can get log files with source and destination MAC addresses so I can compare all MAC addresses in my network. I'm positive they won't, but it would be the smoking gun I need to prove the data usage is not on my end.
Why is the data cap the same from essential to ultimate?
Recently policy changes have made it where Cox is now charging customers for going over the data caps. With the change to this policy, Cox has not adjusted any of the packages' data caps. No rollover, no increases for more expensive packages, no changes whatsoever. This is concerning because users who have premier or ultimate could easily use their entire data cap in 2 days with the speeds they have. Simple things like downloading a hard drive restore from cloud backups following a crash could easily cap a residential user's speeds. Can someone explain why Cox would make this policy change without acknowledging a need to make adjustments to these caps? I'm almost always under the cap but I'm one hard drive crash away from being 200-500gb over which would translate to 40-100$ in charges. This doesn't seem fair.
Constant Speed drops last 2 weeks
I am hoping I can find an answer here to the issues we are having with my Cox Premier service. For about the last 2 weeks our internet speeds have been dropping drastically. It will start up relatively high, 25 Mbps or so and then slow down all the way to 3,4, or 5 Mb. I have run multiple speed tests on different sites to confirm. I had a tech come out yesterday who claimed it was my router. He would connect the modem directly to the PC and I would jump back up to 190-200 Mbps. As soon as we hooked it back up to the router, it would drop again to 15-20 Mbps sometimes into the single digits. I took his advice and purchased a Netgear N600 dual band router, hooked everything up last night and bam, same issue. I have reset the modem multiple times, tried hooking it again into the computer and I am still getting the pull down even without the router. I am at a loss at to what I need to do next. I should also mention that I the router had two Xbox's hooked up with direct wired connections and one Pc and the speed is a constant across all devices. I do not really use our wifi for anything other than our two phones.
RE: Getting only 10% of the speed promised by Cox
in looking to upgrade my internet you offer services that are not possible right now, deceiving to put it nicely. I know that Cox would not run new lines in my neighborhood so i can get what is offered. Those old lines omn the tele poles arenmt gonna carry a whole lot and neither is the coax and cat v. SAD Forum: Internet Forum Posted: 2 Apr 2015 Post Subject: RE: Getting only 10% of the speed promised by Cox Post author: Pseudalus I'll give it a tryInternet shutting off
So whenever I turn on my Xbox and play online, eventually my wifi will turn off. The router will still be on, but the wifi light shuts off and we lose wifi throughout the whole house. The wifi will only turn off when the xbox is connected online. Any explanation why this happens?
Poor Connection Quality at Night
I stream games on Twitch.Tv and have been in this apartment for over a year now. I have experienced the usual disconnects due to maintenance, a rogue storm, etc. Starting November 11th, however, every night around 6:00 PM -8:00 PM CST, my connectivity to Twitch takes a dive. Download seems consistent, but Uploads are choppy and drop anywhere from 25 - 80% frames. Initially, I thought this was an OBS encoding/settings issue so I spent the weekend troubleshooting and changing settings with no success. I began checking my hardware for driver updates, put additional memory into my computer, etc. I tried to fix ever issue I could find before moving onto the next step, my internet connection. Using the Twitch Broadband Tester, I got the following results: Prior to November 11th, I saw some minor dropped frames, but even at its worse, the connection never went with more than 10% dropped frames. I usually connect to the Dallas hub, but have tried Chicago and San Fransisco with no improvements. I troubleshot the Twitch connection via their website and staff and everything I keep turning up points to an issue with the ISP Cox. I've run multiple speed tests, (speedtest.net, cox speed test, testmy.net) and the only one that consistently shows a "good connection" is Cox's. I don't know if I can rely on it, because I am sure that my connection to Cox is good (4 techs visiting have confirmed it), but my connection to Twitch.Tv at night drops significantly. (Also experience slower internet over all at night, but Cox's speed test again shows everything's OK.) I've had my modem replaced (a newer Arris modem), had Ingress checked multiple times (all during the morning because us night shifters get NO love from Cox or their technicians). Performed multiple DNS flushes, Modem Resets, Changed the Cables from computer to modem, changed the splitter cable from the TV and Modem, BYPASSED the splitter cable from the TV and modem, updated the modem firmware and have called into tech support so much I have memorized a good chunk of their call center staff. After being told all is good and it was Twitch's fault, I switched over to Youtube Gaming and experienced the exact same problem. A supervisor was sent out during the daytime on 11/7 to test the lines again and found no issues, but sure enough, 6 PM rolls around and my internet tanks. He believes there may be noise intermittent noise in the line during that time frame, but no techs are available to troubleshoot at that time. Called the call center again tonight after experiencing bad connectivity and was told everything is alright. Checked the forums and found that there have been other people experiencing the same/similar issues in other parts of Cox's networks. I need to know what is going on. Please let me know what information you need, will provide it. TL;DR - Cannot stream to Twitch.Tv, Youtube Gaming or Hitbox because of poor connection quality. Send help.
Bandwidth Loss Through Router, New Tested Equipment, Has To Be Some Setting?
OK, I am at my wits end with Cox and Linksys and am really hoping someone here can help. I am going to go into allot of detail, because of how much frustration I have had with several "technical" support reps. I have Cox Preferred Internet with 50 down 5 up speeds, I get 50+ at my modem, both my old Cox ePhone version and my new Linksys CM 3024 DOCSIS 3.0 24x8 cable modem (got rid of phone service and purchased my own). Once I go through a router, the speed drops to ranges from 12-41 down, averaging around 35 down. This is wired or wireless and has happened on all routers I have tried. I just purchased the Linksys Max-Stream AC1900 MU-MIMO Gigabit router to ensure bandwidth capacity. I have had an ASUS and a Belkin in the past, and again, never got full speed through them, always seems to cap around 35mb down. I have been through the ringer with Linksys, examining every setting in my router that their "technical" support has to offer, which from multiple calls is just a scripted manual that inevitably leads to a misleading "device must be defective" outcome and request for an RMA. Unfortunately, I have tried this with 2 different models of the exact same unit and I can't believe I got unlucky enough to grab 2 defective units off the shelf. Especially since it was the same results with previous routers. So I continue by going through Cox, and they check signal strength, reset modem, blah-blah-blah, typical phone support script, send out a technician, who verifies my findings but can't offer anything to resolve the issue at the router. I am stonewalled by service reps who have no technical knowledge and can't get to the issue. I have googled and seen many similar posts, with the usual "update your firmware", "turn off IPv6", "check adapter settings", "get better cables", "disconnect/turn off all other devices", "set the router in a better place" (even though results are both wired and wireless), etc, etc. The only thing that even approaches touching on a possible resolution is when people talk about duplexing (but this shouldn't be the issue as I have gigabit ports, not just 10/100). I feel like this has to be some sort of protocol conflict, or capping QoS setting internal to the signal or settings as it goes through my equipment. I have tried changing from NAT to Dynamic Routing in the advanced routing settings, but I get no internet using Dynamic Routing. Perhaps some auxiliary settings need to be made when using Dynamic Routing??? I even checked the reporting on the Linksys router and it shows that the WAN is receiving in gigabit, but the LAN ports all show 10/100 connection (but this could/should be an auto detect defaulting to lowest bandwidth needed at the time). I brought this up to 2 different Linksys "technical" support reps, but neither even addressed whether the unit has an auto detect function, much less if the LAN designation can be manually set (never found a setting in all of my own searching). So, to recap: Cox Preferred Internet 50/5 service, signal good into residence. Linksys CM3024 DOCSIS 3.0 24x8 Cable Modem, receives good signal, sends 50mbps+ download speed out the Internet port, 5mbps+ upload (never seem to have issues acheiving this). New Cat6 cable to Router. Linksys Max-Stream AC1900 MU-MIMO Gigabit Router, firmware up to date, ping tested, WPA2 set, receives via Cat6 in WAN utilizing Gigabit, LAN ports distribute showing 10/100 on new Cat6 cables, LAN and Wireless 2.4 GHz and 5.0 GHz only acheive average speeds of 35mbps down (have gotten a couple of results to hit 40, allot of results in 20's, some as low as 12), and usually get around 5mbps up (again, never really had an issue on the up). I see several posts/complaints about this with several ISP's when I google for resolution, but no working suggested resolutions. Does everybody just give up and accept that they don't get what they pay for? This wouldn't be as annoying if I could even get solid 40mbps, but I get drops in speed that shut down streaming media or make downloads take forever. I just want the speed I request and require.
