Anymore Lies you got for us? Upload speed
My wife is now working from home with me, so I got her *Hard wired* connection ready. she was working from 6am to 9am then customer could not hear her or she was breaking up. Her manager had her check connection, 600 down 4.3 up "I pay for" 500 Down and 10 up needless to say 10 MBPS IS USELESS IN ANY CASE EVER WORKING FROM HOME! I called and only explanation i got was upgrade to Gig blast and it will fix everything with 35mbps upload..... Lie #1 I was then told my equipment was not compatible "Brand new owned Linksys DOCSIS 3.1 modem 32x8"..... Lie #2 I was told a modem would be needed only Cox would work, Lie #3 Went to store where a modem was "waiting for me in the notes".... Lie #4 THEN! Made me pay a deposit for bad billing history "never been late or turned off"... Lie $5 Now it gets GOOD!! After fighting then I paid the deposit of HALF MY BILL!!! for a modem i will rent that I didn't want or need my equipment is 100x what they have. It should be activated by the time you get home, Yeah another lie....hook it up call and activate doneish.. speed test.... 980 Down 43 up FINALLY YES!!! NOPE test again up is 32 then 23 then 12 then 2.3.. After customer support reboots modem 20x then are sending out a tech but upload is only (UP TO) so if its working at all its fine and there could be ANOTHER charge... Jokes on them, I had them replace the Coax in the house "Cox did this" SO equipment new lines new even rewires house all Cat6 and they still wanna blame me. I honestly think they are scam artists and have worst customer service then North Korea freedom hotline. Let see what Tech has to say probably give some excuse, Ill prob just use hot spot on my ATT phone till they finish fiber in my area where all my friends and family are switching due to cox lies. Prob loose about 100 people overnight I HOPE!Promised -vs- actual internet speeds
I'm just curious what others are getting out there for speeds and what plans you're on. I've got the 500/10Mbps plan. I check speeds when things are slow. I've never gotten above 100Mpbs down, and it's usually around 50-100. Upload speed is pretty steady at 9Mbps. I understand I can't expect 100% of the plan's speed all the time. But shouldn't I be able to expect more than 10% all the time? What are you getting?
Same story over utilized neighborhood.
I've had the tech(s) plural out to my house. Everyone one of them finds a different issue that could be the issue but nothing works. I know they like to focus on WiFi but that is just a secondary service of the 1Gig connection to the house. We are not a big user of internet with exception to a few hours at night and on the occasional weekend that my son is not working. With that being said, when he is on his Playstation it is unreliable. WHY? Well like many have already stated in many other treads in this forum, it has to do with over utilization for the neighborhood node. I recently had a business technician run a report on my address and found that the utilization for our area was in the "Red". He said when you have your tech come out have them run a report on utilization and they will be able to escalate the issue to the maintenance team. My latest tech had no idea what that meant and had been working for COX for 15 years. His suggestion was to remove the other WiFi devices in my home and that should help the wired connection. SMH! He did say he would ask about the information I had provided but wasn't sure if it would be approved for an additional work order. So, now I type this message and put on paper (Computer) my issues before I call/text the person that is going to ask me to reboot my modem for the 500th time in the last 10 days. Not that they will understand my frustration as they can only read from the playbook that they are given to resolve basic issues. Where is the expert level support number? How can I by-pass this step without screaming at the poor person who is only trying to do their job, but won't work outside of their small area of responsibility. I know, you can email cox.help@cox.com. Will that get the results that I need or just another response of woe is you. WHEN WILL COX ACTUALLY PROVIDE A SERVICE THAT I PAY FOR? Not some of the time but all of the time. I'm glad SRP and/or APS don't provide power if and when they feel like it
Cox's Failure to Support Gigablast
First off all I work from home and depend on a stable connection with good bandwidth... When the opportunity came up to upgrade to Gigablast I bought a brand new Arris SB8200 and upgraded my account. From day one I never got full Gigablast speeds even when plugged directly into the modem with my laptop. I even tested with another laptop and a desktop PC and none of them got more than ~650Mbps. I was OK with that though because in my book that was good bandwidth. Starting today I can't get more than 100Mbps at best... multiple tests using the Cox provided Speedtest app and website show download speeds as low as 5Mbps. The connection also drops out all together intermittently for minutes at a time. According to Cox their system hasn't detected any issues or outages so they refuse to send someone to investigate. I was willing to accept the fact that I'd probably be charged $75 for the truck roll but at least I'd have someone come out and maybe resolve the issues. Unfortunately I'm not worth their time apparently. I'm told that because their system doesn't show an issue they won't send a tech... Now, to be clear, I'm having to chat with this person using my Verizon mobile hotspot because my Cox connection was completely down but I still don't qualify for assistance. This is absolutely the worst customer service I have encountered with my home services and refuse to pay $150 per month for service that isn't worth Cox's time to fix when it is obviously not working correctly. Has anyone else had this happen? What did you do? Was it ever resolved? Should I just change ISP's? Thanks... JP
Upgraded to Gigablast with new modem, not getting close to advertised speed?
From Fairfax, VA here, I was recently a part of the group that was on the classic 300 plan so I upgraded the modem and decided to go ahead and upgrade to Gigablast. I have the following setup. Modem: New SB8200 3.1 Router: Asus AC3100 Wired Speedtest: 426Mbs Down/ 35Mbs up at all times of the day. I have taken a screenshot of what I see for channels but cannot upload it. Any recommendations?Does Cox artificially favor Speed-Tests? Real-World speeds slower than SpeedTest results.
I am on the Internet Preferred 150 plan, and in the last few months I've been having issues with my transfer speeds. Based on my plan, I should be getting 150 Mbps down / 10 Mbps up, and results from speedtest.com or fast.com always show my connection meeting or exceeding those transfer rates with speeds around 175 down and 10.5 up on average. The problem is that these speeds are not holding up under sustained real-world loads, particularly on the Upstream side. I operate a Plex Media Server in my home and routinely stream from it throughout the day. In the past I was able to reliably stream at 8 Mbps, but in the last couple of months I have had severe buffering issues and had to bump down to 4 Mbps or less to get a stable stream. I have backed this up with a series of iperf3 tests, all of which show an initial transfer speed of 10 Mbps, which almost immediately drops to 4-4.5 Mbps after about a second of testing. Regular large transfers to other cloud storage services tell a similar story. For the record, I disconnected my router and did a wired test with my laptop connected directly to the modem, which did show an overall increase to 5-5.5 Mbps in iPerf3, but that is still well below the service I pay for. Unless there is a problem with my modem (it has not given me any noteworthy trouble to date), I can't think of any hardware bottlenecks on my end that would limit my speeds, so it really feels like Cox is under-delivering my internet service and masking it by prioritizing speed test traffic.
All that speed means nothing when you can't use the internet.
Coxinternet is down more than it's up in my area (San Juan Capistrano). Cox does not have the bandwidth to handle all the residents in this area. I'm paying for 1 Gig, but I can't watch a 30-minute TV show (Youtube TV) without it pausing for 10 minutes (every 20 minutes). We have huge packet loss when gaming. Internet goes on/off while we are working. It's worse after 9pm. Speed Tests - LOL! All that speed means nothing when you can't use the internet. Can we please get an estimated date when Cox will expand their network at (Del Obispo / Windjammer)? I'm new to the area. Are we hostage or do we have any other choices, beside Cox? I would like a solution plus a partial refund/discount for constant disruptive service. I better post before my internet goes off again.
