Why is the data cap the same from essential to ultimate?
Recently policy changes have made it where Cox is now charging customers for going over the data caps. With the change to this policy, Cox has not adjusted any of the packages' data caps. No rollover, no increases for more expensive packages, no changes whatsoever.
This is concerning because users who have premier or ultimate could easily use their entire data cap in 2 days with the speeds they have. Simple things like downloading a hard drive restore from cloud backups following a crash could easily cap a residential user's speeds.
Can someone explain why Cox would make this policy change without acknowledging a need to make adjustments to these caps?
I'm almost always under the cap but I'm one hard drive crash away from being 200-500gb over which would translate to 40-100$ in charges. This doesn't seem fair.