Port Forwarding on Cox Wi-fi App?
I am having trouble opening ports on my TG1682G Panoramic Wi-Fi router. I have installed the Cox Wi-Fi app, but it has proved unhelpful. Going to the dedicated section for port forwarding immediately throws an error message, saying "Something unexpected happened", with no further technical details that could help me diagnose the issue. I am running an up-to-date version of the Android Cox Wi-Fi app on my phone, and this feature fails to function both over cellular data and over Wi-Fi. There are other sections of the app that also tell me they "can't display [my] details right now", which may indicate an issue with the service the app should be connecting to. There is no other means of opening ports on my router, since the feature has been removed from all other services- accessing the router from the default gateway results in a redirect to wifi.cox.com, which has also seen its features stripped to move to the app. Many posts on this forum say "Buy another router". Maybe someday soon- but I'd appreciate help in finding interim/stop-gap solutions, even frustrating ones, if there are any. One post had a recommendation to reach out to an email, but they asked for a lot of personal information- so I asked for a phone number. No reply yet.978Views1like2CommentsIs anyone else unable to login to the iOS version of the Panoramic Wi Fi app? I've got an iPhone 12 running iOS 16.0.2 and all it does is hang on the "Connecting to" with a gear symbol. I've deleted the app, rebooted my phone several time
I've got an iPhone 12 running iOS 16.0.2 and all it does is hang on the "Connecting to" with a gear symbol. I've deleted the app, rebooted my phone several times to no avail.825Views0likes0CommentsCox Wi-Fi app (Feature Request)
Not sure if this will reach the required team, but here it goes. It would be great to be able to search the connected devices on the network, rather than simply browsing the list for them and having to click into each one to gain details. Searching by MAC, IP, device type, connection type (5Ghz/2.4Ghz/wired/etc.). Also, import/export feature would be great. The ability to export the device list, edit it offline and re-import the changes via csv would be helpful. If these features are already there, please advise, because I cannot find them. Thanks, Kermit725Views0likes0CommentsCannot watch recorded shows on my iPhone while on my local wifi network!
Cannot watch recorded shows on my iPhone while on my local wifi network! It’s stupid! There’s nothing special about your Panoramic wifi modem/router that allows in network viewing on the Contour app. Cox needs to stop being stupid and allow ALL customers with Contour to replay recorded shows on their devices! I left Cox for 10 years because of their stupidity. Once I leave again, I won’t be back!599Views0likes0CommentsCox app technical difficulties
I haven’t been able to sign in to the Cox App for weeks now on my iPhone 13 PM. When I enter my username and password, I get “Error. We are experiencing technical difficulties. Please try again later.” I am able to sign in to my account through my browser (Safari). I’ve already uninstalled and install the Cox App again, yet still getting the same error msg. The Cox App is much more user friendly than the Cox mobile website, by the way. And no, I’m not referring to your contour app or other services app, I’m specifically talking about the Cox App.7.8KViews0likes5CommentsPanoramic Wifi Gateway App Issue
I can not believe I have to come here and complain about such a popular and MUCH NEEDED WIFI SERVICE IN A TIME LIKE THIS, it will now be 2 weeks since multiple devices in my household CAN NOT connect to the internet because I paused them and then they had an outage and ever since my WIFI app does not work it says there is no devices connected but i have over 5 devices connected, soo i can not locate the devices in the app and un-pause them. 5 chat reps, 3 phone calls AND a tech to my home whom was here under 5mins and stated he would be back with a new modem 7 days later and he STILL HAS NOT MADE HIS WAY BACK this is unbelievable! If you are here looking for internet RUUUNNNN.... outages every other week during the pandemic i nearly lost my job, and reps just kept saying they are overloaded with everyone working at home in my area, Well ppl are making there way back to the office here and yet still outages are VERY often with Cox!!! Yet stilli havethe FULL financial responsibility of $200+ a month with them! IF i had another internet option TRUST ME I would leave almost three years with them now and it has been COMPLETE TRASH. If i knew how to take legal action I WOULD, because they have been robbing me of my bill for three years now for a service they have NEVER been able to maintain. I hope this messgae reaches Cox moderators and pepople looking for this service I one to thought they could provide.1.2KViews0likes1CommentPanoramic WiFi App Upgrade Error
I have a Panoramic Gateway, when I try to login to the Panoramic WiFi App or web portal I receive a message stating that I need to upgrade for access. We recently moved out service to a new address, at the previous address I was able to access the app and features with this same gateway, ever since we moved I can't. There is no reason I shouldn't have access. I have tried for months to get this resolved. I need access immediately. My data usage has suddenly tripled and I need to know why. I don't understand why no one can fix this or help me. Yes I am using the primary login. Several people have verified that I am and that I have the right gateway. No one can figure out why or even try something to fix it. It’s always the same conversation. Right user I’d? Right equipment? Are you sure you could access it before? Have you tried the web portal? Then they tell me that it’s extremely unusual, rare or doesn’t make sense and that I will have to talk to someone else. Does anyone have any ideas??1.4KViews0likes1Comment