Cox

116 Topics

I feel like I’m being extorted by Cox
The guy on the phone said I needed a technician to come out free of charge because the connection wasn’t working .. so of course I said okay send a tech out free of charge and now I have a bill of $200 .. $100 each for 2 pro hookups ??? What the hell ? Now I have to call and be on hold tomorrow via phone or waste my time going down to cox communications in person … the cox guy on phone said they had to come out free of charge because he couldn’t do it and it’s part of the free service from cox and now they are trying to charge me $200 … they are totally ripping me off … more like stealing from me ! I’m not paying for your Cox SCAM … I feel like I’m being extorted … This is criminal on the part of cox communications in my opinion … they are charging me for something that they said was free and now charging me an insane $200 for some guy to come out literally for 5 minutes…. These charges better be removed from my bill or I will take you to small claims court and maybe even a class action lawsuit . Listen to the recorded phone call of the guy saying it was free …. If anyone else has had this happen, let’s get a class action lawsuit going and get to the bottom of this crap …
rachelw
27 days ago Place Internet
127Views
0likes
2Comments
Worst company to work with ever do not use for home internet!!!!
Terrible service, constant disconnects and unreliable. Customer services doesn’t follow up and you need to describe situation over and over. Techs don’t show up on time or at all. Reps lie and say they will call back but won’t. Was told to behave by customer service when asking to speak with a supervisor after being on the phone for unresolved issues - RUDE! They don’t care about customers. Techs have been working on issue for over a week but service still is unrealiable. Pay for service that doesn’t work and they won’t refund. Worst company every!!!!
Gpannone
5 months ago Place Internet
119Views
0likes
6Comments
Guest Wifi Network Removed - Really Cox no options to fix this?
I recently discovered that Cox deleted the guest network from all customers that have Panoramic Wifi without notifying anyone. Thanks Cox. After several calls with techs I finally talked to one that told me they were deleted as some compatibility issues were occurring with cable box systems. They also said there are no options to get a guest network other than to possibly buy your own modem or get a different service. Again, thanks Cox. Is this for real? Hasn't the Internet, Wifi, etc. been around for 25+ years? If this problem exists I find it hard to believe that Cox HAS NO QUALIFIED NETWORK INFRASTRUCTURE ENGINEERS that can look into this and fix the problem. Cox, please take ownership of this and find a way to give guest networks back to your customers. It is the right thing to do. If you don't, believe me other companies will. Please help.
Bigboy1234
9 months ago Place Internet
1.2KViews
0likes
6Comments
On a Roku, how do I stream Cox channels I pay for
I have Cox digital and a Roku. I have managed to get some of the Discovery and History channels to stream on my Roku..Not live tv.. Yet other channels will not stream. Such as Boomerang cartoon channel, CBS live, ABC live, etc., that I pay for, through Cox. How do I get these channels to link to my Roku through my Cox account without having to pay additional fees for the channel? Is there a way to stream ALL Cox channels on the Roku? Is there a Cox Contour app for Roku? Thanks in advance for any, useful, help.
MoeB
2 years ago Place Internet
32KViews
0likes
4Comments
Macon GA- 31204 Cox Internet outage Any info Timeline? ETA
Does anyone in the area of 31204 (or surrounding zip codes) Macon, GA have ZERO internet service due to an “outage”? My service has been off for over a week now and I get nowhere with the chat or the phone reps. They regurgitate a script (ad nauseam) and ask if there’s anything else they can assist me with. Yes, please cancel my service and let me go elsewhere that actually can get their act together long enough for me to receive the service I’m paying for. If you’re in the area, and your internet is down, please reply with any info or timeline that you may have heard.
Default_Usernam
2 years ago Place Internet
646Views
0likes
2Comments
Cox install contractors
I've had cox Internet before about 4 years ago, recently had it reinstalled. The coax line from the outisde box ran to front of the house the the coax jack going into the house to hookup into the modem. Since then I've changed where my computer is located and where I put the modem. Now I want the coax jack to run to the back of my house to a back room. Do that I don't have to run coax through the attic. I have a brick home. The original instal had no masonry drill bit to go through brick. Rescheduled another contractor and had a note put on the ticket that I have a brick home. That contractor didn't bring a masonry bit. He goes to buy one then tells me two hardware stores didn't have them. Third contractor showed up. Not only did they NOT have a masonry bit. But they didn't have drill. Who goes to a job without a drill when your job will most likely have you using a drill. Cox has a serious problem with their contractors.
Rghall
2 years ago Place Internet
356Views
0likes
1Comment
Internet Outages AGAIN!!
I have had 4 outages in the last week in my area/neighborhood near Buffalo and Summerlin Parkway. (7 total in the last 3 weeks) I called Friday to get credited for the outages and Cox did but when asked why or will these keep happening?.. nothing. I understand COX is going to keep us in the dark about what causes their problems but for the amount we pay there should be some "communication" (haa, get it!) from them about a service that we rely on now as much as power and water! This has made me start looking to get a second connection which I should have to do. And Cox doesn't care they have the monopoly over most the area. A class action suit would be nice.
AndyVegas
2 years ago Place Internet
1.2KViews
1like
13Comments
Modem won’t reset
When I try to reset my modem through my account on the app or on the website, it will not work. Please someone help.
kynansmith
2 years ago Place Internet
365Views
0likes
3Comments
Correcting a Cox service address
Cox has my service address as Ave and my service address is Street. Always causes problems when trying to report outages.
cbageant
3 years ago Place Internet
253Views
0likes
2Comments
Internet drops every 10-20 minutes?
We had a recent storm that knocked the internet out. Now the internet drops every 10-20 minutes with no consistent connection. Somethings got to change with cox… Tried talking to support but it’s a “real agent” robot that sends replies that have nothing to do with the issue I have. If another service was allowed to operate in my area I would be gone in a minute. What steps can I take to get my connection back and steady? “Live agent” help is not an option because they are not real people from my experience.
james581
3 years ago Place Internet
421Views
0likes
4Comments