Recent Discussions
Internet Speed Much Lower than 100Mbps and Drops Dramatically
I currently have the up to 100Mbps package with Cox but my speeds never seem to get even remotely to that speed. I can usually get 20-25Mbps on a wired connection using a router, but roughly 4-5 times a day the speed drops dramatically down to 5 Mbps or lower. Sometimes it will go down as low as >1Mbps and become pretty much unusable for streaming or gaming, which are the main reasons I have the service. Other times my modem will lose connection and the internet will drop completely. I do not have any issues with the modem or router, it is definitely on Cox's end. I'm not as concerned about reaching top speed as I am getting usable speeds for streaming and gaming on a consistent basis. Any answers or help with this issue is much appreciated.
Extremely slow downloads on Valve's Steam Service
Hello, I'm trying to determine how I can have speeds like this: But download from Valve's Steam like this: This has been going on for the better part of 2 years now. The only reason I haven't asked a question earlier is I do most of my gaming on consoles. But on occasion I'd like to play my PC games as well. However, it becomes a detriment when downloads are constantly lower than they have been in the past (I was easily getting above 30 Megabytes, not Megabits, in the past from Steam). Here are my stats from my cable modem: I'm at a loss for what could be causing these consistently slow speeds with Steam, while allowing EVERYTHING else that uses my Internet connection to run at the expected rate. TL;DR -- Steam is slow, but used to be fast. I'd like it to be fast again please. Any help appreciated. Thanks.
Constant Speed drops last 2 weeks
I am hoping I can find an answer here to the issues we are having with my Cox Premier service. For about the last 2 weeks our internet speeds have been dropping drastically. It will start up relatively high, 25 Mbps or so and then slow down all the way to 3,4, or 5 Mb. I have run multiple speed tests on different sites to confirm. I had a tech come out yesterday who claimed it was my router. He would connect the modem directly to the PC and I would jump back up to 190-200 Mbps. As soon as we hooked it back up to the router, it would drop again to 15-20 Mbps sometimes into the single digits. I took his advice and purchased a Netgear N600 dual band router, hooked everything up last night and bam, same issue. I have reset the modem multiple times, tried hooking it again into the computer and I am still getting the pull down even without the router. I am at a loss at to what I need to do next. I should also mention that I the router had two Xbox's hooked up with direct wired connections and one Pc and the speed is a constant across all devices. I do not really use our wifi for anything other than our two phones.
!!!!---Constant Internet Speed Issues---!!!!
Since I have had Cox I have had constant connectivity issues. Our modem has been upgraded to the Netgear N450 CG3000Dv2 to assist with our previous connectivity issues. We were running at 15 Megs on our previous plan and had constant speed of 8 Megs MAX. I just upgraded our internet to 50 Megs and we are lucky to get 2 Megs of download speed on a good day. We are paying almost 2x the prior cost for a slower speed. I checked our modem compatibility and it states the hardware can process up to 150 Megs of download speed. I have hard RESET the modem and RESET the connection on the online tool multiple times now. I understand Cox to be more reliable than other internet providers. Their customer service is extremely friendly, but unfortunately I have not been able to have any of these issues resolved. I have our most recent speed test provided below. Of which, I see it doesn't show up. Basically, it details we are running at 1.66 Megs on download and 2 Megs on upload. Our upload speed is faster than the download! Any advise or information would be greatly appreciated.
Internet drops to <1M down and ~1.1 up after 9PM 7 nights a week
Hi there, Same situation as others are describing here. I'm receiving 0.91 down and 1.1 up after about 9PM every day of the week. I've checked my modem, it appears to be fine. I've power cycled it, let it drop connection and re-establish, made sure I've got a Docsis 3.0, etc. I've even pulled up WireShark and traced the hop issues outside of my house. I already made the call to Verizon this morning to change to FIOS. They're gonna get back to me as soon as they know the status of my community's utility line upgrade. My income is supplemented by streaming, so as you can imagine, being unable to stream due to poor service is unacceptable. I've heard of Netflix-o-clock and that cable is shared among community, but if I pay for 15 up 15 down, I want at least 33% of what I'm paying for. I'm looking at T1 lines for $199 a month, too, but that's a large chunk of my streaming income and I'd prefer to not cut into my margin line that. A solution would be preferable. Thank you, Mr. MichaelHIGH bill!!!!! Had 2 YEAR price guarantee... Laughable joke ...
Since having your service, I've been lied to repeatedly.. My bill continues to get higher, even though I was told my bill would be the same for TWO years!!! (Kept the recording as proof!) It hasn't even been a year and my price has gone up... I call in and complain, they 'fix it' (to what it should have been anyway!) next month same thing... and you want me to continue with your service??????? I don't think so!! Fix your problems with billing, follow through with what your employees are telling people, and maybe, maybe you might keep more customers and have a LOT less complaints to deal with...
I am getting less than 1 Mbps download speed
I have been having slow and unreliable internet speed problem with my Cox connection for quite sometime now. I called several times, sometimes escalating the case to level 2. I even had a Cox technician to come and check everything inside and out. Here is what usually happens: As part of the routine diagnostic test, each time consuming about an hour on the phone and on the computer/modem/router, I end up restarting the modem a few times, clearing the cash, and the speed gets back up to expected levels, 100-160 Mbps. After just an hour or less, I am back to single digits, sometime less than 1 Mbps. Unbelievable. I have a modem, SB6141 (which is still the best seller on Amazon). WHY IS THIS HAPPENING? Why Cox internet is so unreliable? The support has not helped so far. If I had a choice of another internet provider vendor, I would have been gone by now.
the downstream at a crawl for days? #1Mbps?
this has been happening for days . the speed supposed to be 50mbps but its been at no more than 5mbps on and off for 6 days now .. been resetting the router but this has happened before with my FIRST router .. i took it back too the store they gave me this one didnt last long before this one went too. you people now rise my price and lower your service ? does that make sense ? i talked to a tech online last night. She said if it persist its the router AGAIN. Its NOT my cables i am directly connected to the outside with an RG6. if i dont get help ill go to the store tomorrow. i live in Gainesville FL ..
