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TSmart's avatar
TSmart
New Contributor

HIGH bill!!!!! Had 2 YEAR price guarantee... Laughable joke ...

Since having your service, I've been lied to repeatedly.. My bill continues to get higher, even though I was told my bill would be the same for TWO years!!! (Kept the recording as proof!)  It hasn't even been a year and my price has gone up... I call in and complain, they 'fix it' (to what it should have been anyway!) next month same thing... and you want me to continue with your service??????? I don't think so!! Fix your problems with billing, follow through with what your employees are telling people, and maybe, maybe you might keep more customers and have a LOT less complaints to deal with...

1Mbps
6Splus connection issues
Apple Airport
ArrisSURFboard
backup slow
billingduedate cox
bouncedemails
connection issues
cons
crappy

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  • chris_c21's avatar
    chris_c21
    Contributor III

    This is actually a technical forum, customers can't help with your billing issue. You need to call Cox directly, or email them at: cox.help@cox.com

  • MichaelJ's avatar
    MichaelJ
    Moderator
    Hi, that is not the customer experience we want for you. Please feel free to reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers.