Want to learn how to use the Support Forums?
Read the forum guidelines
When paired with both my TV and stereo, the power all button doesn't do anything. When paired with TV only it DOES work. When paired with TV and stereo, TV power button only controls the stereo. Stereo is connected only to TV via the optical cable, not to the contour box. Tried multiple codes for TV and stereo. None work for power but do control sound level. Contour box does control channel change.TV is Sharp Aquos. Stereo is Panasonic DVD/Surround sound Stereo. Both are at least 15 years old.
I used that web page to get the entry code for both the TV and the Panasonic Stereo.
I have tried pairing to the panasonic using the auto pairing Ino code) method AND I have tried pairing using the code I got from the web site. Same result.
"Auto Detect" would be under HDMI Audio Output but these options don't provide power control. HDMI Audio Output only provides options for audio format (Stereo > Dolby) and choice of decoder.
It appears when OP pairs the TV and then subsequently pairs the AVR, the AVR code replaces the TV code.
If OP correctly followed the procedures within Contour (Voice Remote Pairing), the Panasonic code should have been stored with the TV code...not replace it.
I suspect a faulty remote. If there is a procedure to completely "blank" the remote from the Contour receiver, TV and Panasonic; it'd probably help reset the instruction set. However, it'd probably be easier to just exchange the remote. Don't cost nothing.
Bruce said:procedure to completely "blank" the remote
Same equipment, same procedures...different provider, more cogent steps.
Look for Factory Reset...(XR11)
www.xfinity.com/.../remote-xr2-or-xr5-buttons-do-not-work
Did that under direction of tech support the first day I got the system. No difference. Once I put in the Panasonc code, it overwrites (?) the TV code. ALSO ALL POWER ON BUTTON does NOT work at all - the contour box never shuts off unless I push the on/off button on the top of the contour box.
Some boxes stay powered at all times. Mine, the Samsung XG2v2, stays powered so the remote can't turn it off. Although it also has a Power button on top, I've never used it. I want a huge carbon footprint!
If you have a Solution Store near you, exchange the remote because a lot of this stuff is reissued. If the Store has an entertainment system displayed, ask the rep to pair your old and new remotes to the in-store devices...and then how to Factory Reset.
Some reps are enthusiastic...some not...but at least you can verify if you currently have a faulty remote.