Recent Discussions
New user of contour 2- power all button on remote doesn't work.
When paired with both my TV and stereo, the power all button doesn't do anything. When paired with TV only it DOES work. When paired with TV and stereo, TV power button only controls the stereo. Stereo is connected only to TV via the optical cable, not to the contour box. Tried multiple codes for TV and stereo. None work for power but do control sound level. Contour box does control channel change. TV is Sharp Aquos. Stereo is Panasonic DVD/Surround sound Stereo. Both are at least 15 years old.
Cannot program mini-box remote to brand new RCA tv...
I've tried both the auto search method detailed on the back of the remote and the code entry method (using all the RCA codes listed on the Cox website)...to no avail. When I tried the auto method, I held Select for over five minutes yet the tv never powered off. Any insight? Can it take longer to find the code?
How do I set up my XR11-RF remote with my Majority Bowfell Soundbar?
As the title says, I'm trying to set up my XR11-RF remote with my Majority Bowfell soundbar. I have my soundbar connected to my Element TV, which only has optical as an audio source. Any help would be much obliged. Thank you very much.
XR15 Remote Problems
We've been having issues with the XR15 voice remote on our main Contour box (Cisco 9865HDC). Every few hours the remote signal is not sent to the box -- green light then red light on the remote. We have to wait 30 to 60 seconds and then we can use the remote normally again. At least until the next time that it won't transmit. This happens at least a couple of times a day. This only happens on the main box. We've never had a problem with the other 3 boxes -- 1 mini coax box (XiD-P) and 2 wireless boxes (Xi6-A). All of the remotes have been supplied with fresh batteries to eliminate that as a cause. In trying to remedy the remote lag, we unpaired one of the remotes. Now trying to get it paired again has proved challenging. The remote pairs just fine with the box. But then trying to pair with the TV, we just get a message that says "Pairing Remote" with 3 moving dots. It stays this way for several minutes and then returns to the Contour settings screen. Since we can't get past the step of pairing to the TV, we then cannot get to the step of pairing to the audio receiver. We realize that we can manually connect the remote to the audio receiver to control volume and power, but then the remote will not control power to the TV. Which would defeat the purpose of having a home theater set up. We had never had an issue pairing a remote previously, but it's been many months since we've needed to do so. Also, the devices we are trying to pair to have always been successfully linked -- a Sharp TV and a Denon receiver. No new devices have been introduced. So now we have two problems that we are trying to correct ... 1) how to eliminate the lag with the XR15 remote transmission 2) how to complete all 3 steps of the remote pairing process to connect to the box, the TV and the audio receiver. Thanks to anyone who can provide some insightful feedback.No way to go "Back" while using YouTube app
While using the YouTube app, none of the usual buttons to go back work. For example, if I start from the homepage and home page and select a to watch and then proceed to watch the next video that is suggested and then I want to go back either to the previous video or to the homepage I would expect to hit back twice to go to the homepage or once to get the previous video. However neither the last button or the little back button between the volume and channel changing rocker buttons do anything. I did find a method to get back to the YouTube home screen though, and that is to scroll all the way down to the bottom and then select the home button which takes me back to the YouTube homepage, which is not convenient if I just wanted to go back one video. Note: I did the "app reset" suggested in a similar topic on this forum and while some others reported that it worked for them, it did not change anything for me... Note 2: there is an icon labeled Back in the lower right corner (the pictogram looks like the replay button on the remote) but there is no way to "select" it (and then press OK) nor does the Replay on the remote work or do anything while in the YouTube app. Looking for suggestions... Cheers, BK121Contour2 documentation doesn't match the remote we were given!
We got a couple of our cable boxes upgraded to Contour2's a few weeks back and today I just wanted to look something up in the documentation. But the documentation doesn't match the remote we were given! The pictures in the documentation show a rounded remote, whereas the new ones we have have almost square edges. And the function buttons are totally different as well. How do I get the correct documentation?
Programming TV remote to mini box?
Is it possible to program a TV (smart) remote to use on a cox mini box? right now I’m having to use 2 remote, the remote than cane with the tv and the cox remote for when I want to watch cable. It would be nice to only have to use 1 remote -my TV’s remote has the numbers & channel up/down button it’s only missing a guide button. I also have mini HDMI connected to ARC HDMI and it doesn’t do anything. *I don’t need info on how to program the cox (mini) remote to work on my tv.On Demand No Longer shows ALL "Free Movies" on ALL Networks with Voice Command?
Hello and Happy Holidays everyone! This is my first post in the forums as ive had several attempts to try and resolve the issues even having a Cox Service Tech come out and "Try" to explain the situation to me, but im honestly not satisfied with the answer nor do I think its the correct answer. So we have had the service for almost 2 years now with NO CHANGES to any of out services (Internet,Phone,TV) and havent had any real issues aside from the occasional down times for maintenance and so on. On the 24th of December 2019 I noticed that when I use to "Speak" to remote in order to browse ALL my available "FREE MOVIES" (HBO, Cinemax, Starz, Showtime, TNT, AMC, Ect) It no longer shows me ACTUAL MOVIES... It showcases a bunch of "Generic, Out of Country, Low Budget Films" Most are not even in English? As ive stated ive made no changes to my service and have had a tech come out to tell me "This is the new way Cox categorizes." Its very frustrating to not get what you're paying for... If anyone has anymore advice or info on this id greatly appreciate it otherwise ill be finding another cable provider. Thanks all!
Contour TV Remote Access with wireless DVRi
Just installed Panoramic Contour 2 system with three hardwired and two wireless cable boxes. NO physical DVR, only cloud based. I am not able to remotely access the system to set recordings, or to watch anything on my DVR. I was told by Cox that this is because I do not have a physical DVR in my location. Asked Cox to add a physical DVR and was told that would not be compatible with the Panoramic system. Does anyone know if this is accurate information? Does anyone know of any solution so I can access my recordings remotely?
