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I noticed in the Contour Menu it showing a free EPIX preview from June 4-7. I tried to access the channels and the On Demand for Epix and none of the programs or movies are showing free to watch. I contacted tech support, thinking maybe my DVR didn't do its update and that is why I couldn't access it. The technician sent a signal to the box and had me unplug it to reboot it (all things I could have done myself). The only other suggestion he gave was to send someone out and possibly end up switching out my Contour box. I told him I did not want to do that and lose all my recordings just for a free preview. I don't understand why they put on there it is a free preview weekend if it actually isn't one. Has anyone been able to access the free preview?
I'm in Northern Virginia and I also can't access the Preview. This isn't unusual for Cox. Cox will boldly promote but unabashedly ignore the access.
I chimed in to prove this discrepancy isn't isolated to 1 specific account.
"On Demand" is what the promo on Contour stated so I navigate to EPIX on-demand, find an on-demand show, select the on-demand show...then Contour instructs me to subscribe to EPIX to watch.
Why do you insist it's us doing something incorrectly?