Forum Discussion

LokiMa's avatar
LokiMa
New Contributor
4 years ago

EPIX Free Preview June 4-7 2021 Not Working & Tech Support No Help

I noticed in the Contour Menu it showing a free EPIX preview from June 4-7. I tried to access the channels and the On Demand for Epix and none of the programs or movies are showing free to watch. I c...
Bruce's avatar
Bruce
Honored Contributor III

I chimed in to prove this discrepancy isn't isolated to 1 specific account.

Allan's avatar
Allan
Moderator
4 years ago
Hello Bruce. Please be advised that the free preview is only for the Epix through On Demand. The normal Epix channels are not included with this preview. -Allan, Cox Support Forums Moderator.
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    "On Demand" is what the promo on Contour stated so I navigate to EPIX on-demand, find an on-demand show, select the on-demand show...then Contour instructs me to subscribe to EPIX to watch.

    Why do you insist it's us doing something incorrectly?

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      @Bruce,

      We can put in a ticket for you on this issue, please send us an email with your full address and the issue with Epix VOD.

      Ben S.
      Cox Support Forums Moderator
      • Bruce's avatar
        Bruce
        Honored Contributor III
        4 years ago

        You should have took the initiative to personally open a ticket 2 days ago.

        The problem was your promo on Contour just had bad wording because whoever wrote it was sloppy and lazy.

        The somebody wrote "Enjoy all EPIX has to offer..." which wasn't true because we can't watch the channels and most of its on-demand content doesn't apply to the Preview.  For example, I tried to watch the George Foreman dox, but I had to subscribe; however, I can watch an EPIX miniseries, War of the Worlds.

        I've seen "limited" previews before and this was a limited preview.  You just didn't understand it.

        UPDATE:

        I filtered all movies, documentaries and series during this Preview by 'Free to Me' and only get 3 results:  Domina (1 episode), Godfather of Harlem and War of the Worlds.

         "Enjoy all EPIX has to offer," eh?