Forum Discussion

LokiMa's avatar
LokiMa
New Contributor
4 years ago

EPIX Free Preview June 4-7 2021 Not Working & Tech Support No Help

I noticed in the Contour Menu it showing a free EPIX preview from June 4-7. I tried to access the channels and the On Demand for Epix and none of the programs or movies are showing free to watch. I c...
Allan's avatar
Allan
Moderator
Hello LokiMa, It looks like we may need to take a closer look at this issue for you. Please send us an email with your full name and address to cox.help@cox.com. Thanks. -Allan, Cox Support Forums Moderator.
Bruce's avatar
Bruce
Honored Contributor III
4 years ago

I chimed in to prove this discrepancy isn't isolated to 1 specific account.

  • Allan's avatar
    Allan
    Moderator
    4 years ago
    Hello Bruce. Please be advised that the free preview is only for the Epix through On Demand. The normal Epix channels are not included with this preview. -Allan, Cox Support Forums Moderator.
    • Bruce's avatar
      Bruce
      Honored Contributor III
      4 years ago

      "On Demand" is what the promo on Contour stated so I navigate to EPIX on-demand, find an on-demand show, select the on-demand show...then Contour instructs me to subscribe to EPIX to watch.

      Why do you insist it's us doing something incorrectly?

      • BenS1's avatar
        BenS1
        Former Moderator
        4 years ago
        @Bruce,

        We can put in a ticket for you on this issue, please send us an email with your full address and the issue with Epix VOD.

        Ben S.
        Cox Support Forums Moderator