Recently we have experienced this issue on Fox (Channel 1013). We live in Ocala, Florida. We go into settings and audio description is turned off, but it still gives an audio description of the program. It doesn't happen during commercials. We are currently watching Hells Kitchen and nothing we do seems to work.
I reset my box, but I'll have to wait until Wednesday when I record The Masked Singer on Fox to see if it made a difference or not. I'll submit another reply then to let you know if it worked or not. Thanks.
I have the same problem and it’s only on Fox 1013. As it does not happen on other channels and I’ve tried resetting the box, I wonder if it’s how the signal is set by Cox Will check to se if you resetting of the box fixes your issue
Still having the same problem after resetting the box and as Lunamom pointed out, it's only on Fox 1013.
i've tried to report it to cox technical support, but they still insist it must be my settings. They say they will submit a "report" whatever that means. Hopefully, I won't have to hear the audio description of Hell's Kitchen tonight. Fingers crossed
Hi! If you have configured your receiver or television to play SAP audio to listen to Spanish language track for a show, when video descriptions are available in televisions shows it will temporarily replace the Spanish language audio track with English descriptions and dialogue. Turning off SAP will also turn off the descriptive audio.
I have never had SAP enabled as I don't speak Spanish. I would think that if more than one person is having the same issue only on one particular channel and that it just started happening without any actions from the customer, your tech people would look at their end instead of blaming the issue on the customer. However, I figured out a work around on my end. When watchin Fox programs on Channel 1013, you actually have to turn ON SAP and set the language to English. This will eliminate the Audio Description from playing.
