Forum Discussion

edrocker's avatar
edrocker
New Contributor
6 years ago

Audio Description is On and I cannot seem to turn if Off?

Recently we have experienced this issue on Fox (Channel 1013).  We live in Ocala, Florida.  We go into settings and audio description is turned off, but it still gives an audio description of the pro...
edrocker's avatar
edrocker
New Contributor

I have never had SAP enabled as I don't speak Spanish.  I would think that if more than one person is having the same issue only on one particular channel and that it just started happening without any actions from the customer, your tech people would look at their end instead of blaming the issue on the customer.  However, I figured out a work around on my end.  When watchin Fox programs on Channel 1013, you actually have to turn ON SAP and set the language to English.  This will eliminate the Audio Description from playing.

KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Edrocker, we checked the channel feed in Ocala, FL, and as of now, the NASCAR race is in English (no audio description). No issues have been reported in the area regarding the feed for Fox on channel 1013. Would you mind saying "SAP off" into the mic on the Contour television remote for me? If the audio description of the program is still occurring, our next step would be to send out a service technician. If this is a route you wish to take, please forward a link to this thread to our team at cox.help@cox.com. We're terribly sorry about the ongoing issues, and we look forward to resolving this for you. -Kevin M. Cox Support Forum Moderator