Forum Discussion

edrocker's avatar
edrocker
New Contributor
6 years ago

Audio Description is On and I cannot seem to turn if Off?

Recently we have experienced this issue on Fox (Channel 1013).  We live in Ocala, Florida.  We go into settings and audio description is turned off, but it still gives an audio description of the pro...
CrystalS's avatar
CrystalS
Former Moderator
Hello Ed

That must be driving you stir crazy. Let's work together to resolve this. Can I please have your service address? This is so I can send a signal to the box or if you have the Cox Connect App you can reset the box from there or you can reset the box by pushing the A button on your remote control. Please let me know which option you would like to use.

Crystal A.
Social Media Support Specialist
edrocker's avatar
edrocker
New Contributor
6 years ago

Still having the same problem after resetting the box and as Lunamom pointed out, it's only on Fox 1013.

  • Lunamom's avatar
    Lunamom
    New Contributor II
    6 years ago

    i've tried to report it to cox technical support, but they still insist it must be my settings. They say they will submit a "report" whatever that means. Hopefully, I won't have to hear the audio description of Hell's Kitchen tonight. Fingers crossed

    • EricaW's avatar
      EricaW
      Former Moderator
      6 years ago
      Hi Lunamom and Edrocker,

      If your most recently checked titles including Hell's Kitchen are still affected, please be sure (each of you) to send emails to our cox.help@cox.com email address with the link to this forum. This will allow us to make sure the proper reports were submitted and permit us to do so, if not. We look forward to your correspondence.

      Thanks in advance,
      Erica
      Cox Support Forums Moderator