Forum Discussion

edrocker's avatar
edrocker
New Contributor
6 years ago

Audio Description is On and I cannot seem to turn if Off?

Recently we have experienced this issue on Fox (Channel 1013).  We live in Ocala, Florida.  We go into settings and audio description is turned off, but it still gives an audio description of the pro...
edrocker's avatar
edrocker
New Contributor

Still having the same problem after resetting the box and as Lunamom pointed out, it's only on Fox 1013.

Lunamom's avatar
Lunamom
New Contributor II
6 years ago

i've tried to report it to cox technical support, but they still insist it must be my settings. They say they will submit a "report" whatever that means. Hopefully, I won't have to hear the audio description of Hell's Kitchen tonight. Fingers crossed

  • EricaW's avatar
    EricaW
    Former Moderator
    6 years ago
    Hi Lunamom and Edrocker,

    If your most recently checked titles including Hell's Kitchen are still affected, please be sure (each of you) to send emails to our cox.help@cox.com email address with the link to this forum. This will allow us to make sure the proper reports were submitted and permit us to do so, if not. We look forward to your correspondence.

    Thanks in advance,
    Erica
    Cox Support Forums Moderator