Forum Discussion

edrocker's avatar
edrocker
New Contributor
6 years ago

Audio Description is On and I cannot seem to turn if Off?

Recently we have experienced this issue on Fox (Channel 1013).  We live in Ocala, Florida.  We go into settings and audio description is turned off, but it still gives an audio description of the pro...
CrystalS's avatar
CrystalS
Former Moderator
6 years ago
Hello Ed

That must be driving you stir crazy. Let's work together to resolve this. Can I please have your service address? This is so I can send a signal to the box or if you have the Cox Connect App you can reset the box from there or you can reset the box by pushing the A button on your remote control. Please let me know which option you would like to use.

Crystal A.
Social Media Support Specialist
  • edrocker's avatar
    edrocker
    New Contributor
    6 years ago

     I reset my box, but I'll have to wait until Wednesday when I record The Masked Singer on Fox to see if it made a difference or not.  I'll submit another reply then to let you know if it worked or not.  Thanks.

    • Lunamom's avatar
      Lunamom
      New Contributor II
      6 years ago

      I have the same problem and it’s only on Fox 1013. As it does not happen on other channels and I’ve tried resetting the box, I wonder if it’s how the signal is set by Cox  Will check to se if you resetting of the box fixes your issue  

  • edrocker's avatar
    edrocker
    New Contributor
    6 years ago

    Still having the same problem after resetting the box and as Lunamom pointed out, it's only on Fox 1013.

    • Lunamom's avatar
      Lunamom
      New Contributor II
      6 years ago

      i've tried to report it to cox technical support, but they still insist it must be my settings. They say they will submit a "report" whatever that means. Hopefully, I won't have to hear the audio description of Hell's Kitchen tonight. Fingers crossed

      • EricaW's avatar
        EricaW
        Former Moderator
        6 years ago
        Hi Lunamom and Edrocker,

        If your most recently checked titles including Hell's Kitchen are still affected, please be sure (each of you) to send emails to our cox.help@cox.com email address with the link to this forum. This will allow us to make sure the proper reports were submitted and permit us to do so, if not. We look forward to your correspondence.

        Thanks in advance,
        Erica
        Cox Support Forums Moderator