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Outgoing VM Message Garbled or Cut Off at the Beginning
I have a rather strange problem with my cox voicemail. Intermittently, my greeting is garbled or cut off at the beginning of the script. This happens whether I record a personal greeting or use the default with only first and last name. I have replaced the modem (PW6), checked and re-checked the connections, and rebooted and reset the modem multiple times, all to no avail. I can make and receive calls with no problem, but when I or anyone else calls the number and waits for the voicemail to pick up, the problem occurs about half the time. I have voicemail set to pick up after 4 rings, and have noticed that sometimes one or more of the rings are shorter or longer than usual. I have tried setting voicemail pickup for fewer or more rings, but the problem persists independently of that setting. Does anyone have a clue what could be going on? I have talked to support, and they have suggested it could be a line issue and I might need to have a tech come out. Just thought I would check in here before to see if anyone else has ever had this problem before I go any further. Thanks19Views0likes0CommentsHelp me get back the money I lost that I didn't buy
In March on the 16th or 17th, I bought an iPhone 15 pro max from you with a $300 customer discount, but the order was canceled and a few days later my money was refunded when I bought the phone at 1013.49. $ was reduced by $300, but on April 16, I received a notification via gmail that I had to pay the iPhone 15pro max phone bill for $1013.49 and it would automatically be paid on April 17 and I immediately I was immediately startled, why do I have this bill, this phone was canceled on April 17, why are you charging me extra money and I have never received a phone, I immediately went to the local store for help and they couldn't help so they told me to call cox's support department and I called for support and they transferred me from one department to another and I I still don't know if I will get a refund because on April 17, $1013.49 was deducted from my account and I didn't buy or receive anything. You guys said you would contact me after 48 hours but until now. I still haven't received any calls and I'm very confused as I don't know if I can get my money back because it's a big deal for me, I hope they get refunded, you can check the history. My order can be seen that the iPhone 15pro max I ordered has been canceled and there is no information that I have received the goods and somehow I have an invoice for 1013.49$ for the iPhone 15 pro max that I ordered. cancel16Views0likes2CommentsWhen will cox mobile support Google Pixel phones wi-fi calling?
When we switched to cox mobile from Verizon we were told that in home wi-fi calling was supported. Apparently it is only supported on iPhone and Samsung phones. We need this capability because our home does not have good connectivity to a cell tower. We knew this and made the decision to switch because of the wi-fi calling capability of cox. I have already escalated this through support and they have no answer except to refer to the web page linked above . Samsung phones were enabled in August 2023. I also asked about network extenders which we used to use with Verizon before they rolled out wi-fi calling. Cox mobile does not support network extenders. I know wi-fi calling is possible because we used to have it with Verizon on the same phones we currently have. When will cox mobile roll out in-home wi-fi calling for other android devices like a Google Pixel 7? If there is no firm date or at least a target date, then we will need to switch providers again. Extremely disappointed.24Views0likes1CommentNew Mobile Order
I ordered a new mobile phone (iPhone 15 Pro Max) on November 28, I paid in full amount, when I ordered the phone it was in backorder, estimated delivery date supposed to be December 16. I never received the phone, I kept calling 2-3 times a week, COX couldn’t track my phone, finally they cancel the order around January 2 or 3 week and I kept calling for my money to return, every time I call they say they’re going to escalate the issue, but nothing is happening for last three months, I didn’t get the phone and I’m not getting my money back. On top of it COX is charging me monthly charges for my mobile account which I don’t have a mobile never activated.41Views0likes2Commentsmobile phone service
I ordered an online special from Cox the other day for $9.99 and paid online. On the order confirmation page, there is a message that says, Order pending. Next, let's quickly get in touch. It asks me to call customer service to provide additional information. The transaction reached my credit card. I called the 877 number and provided a rep with my confirmation number. The rep said it is not tied to my account. He eventually tried to get me to pay full price for the same phone. I chatted with 2 reps for over 1/2 hour, went over the problem and was eventually prompted to transfer to phone sales. I placed the order for a phone after logging into my account. I received an email today about an account change. It is very vague and mentions a promotional rate for 1 year that is approximately the amount of the bulk discount I expected to receive with my new mobile plan. I sent my concerns to cox.help@cox.net and have not received a reply. So here I am. There appears to be a technical problem with how Cox support is able to obtain customer information after they order and pay for mobile phone service.Solved47Views0likes3CommentsCox Mobile Plan without Cox Internet
Im a 4 year Cox Internet Customer and recently added Cox Mobile + a new device. Im moving across my state and Cox doesnt provide Internet Service in this location, would I be able to keep my Cox Account / Cox Mobile plan if I Terminate my Cox Internet once I move?69Views0likes6CommentsCox iPhone rebate Issue
I Pre-ordered my Apple iPhone 15 Pro 256GB Black Titanium from Cox.As part of this promotional offer on Sep'2023 I was entitled to a Pre-order gift card worth $500.00. After completing all necessary paperwork via DocuSign ,making the full payment, completing the 90 days pf service, I eagerly awaited communication regarding my COX Reward . Unfortunately, I have not received any updates regarding my MasterCard gift card till date. I even submitted rebate using the offerid within the time frame and The tracking number still shows as “Pending,” and there has been no further progress. Despite reaching out to Cox Representatives via phone and chat multiple times, I have not received clarification on why the gift card has not been issued. As a loyal Cox customer since 2018, I find this prolonged delay really frustrating and unhappy with the way COX handles the issue .45Views0likes1Comment