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Getting no help from you cox.....

We pay $290 dollars for the most basic service you offer. Basic tv up to 100 MBPS internet and phone, I can't see how you justify these prices. We called to get some bill reduction and you said we could drop $50 dollars a month with a 2 year contract so i guess thats better then nothing. two weeks later we get a email saying your order was cancelled due to error on your part. so no 50 dollar reduction. this kind of ** is how you treat 40 plus years customers? $141 dollars a month for basic cable with no movie channels. I try to get help and you guys keep sending me to this person and that person, I talked to a rep last night for less than 30 seconds before she dropped the call saying she couldn't help. Do you want us to find a new provider? Because you sure don't care about our problems.Wifi speeds today are 0.63 mbps basical unusable. Well im sure me bitching like this is pointless so maybe i should start looking for a new provider after 40 plus years?

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  • The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    Tiffany R.
    Cox Support Forum Moderator
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