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why does it seem cox does not care about upload speeds

every time i try to start streaming again. the upload goes to **.. i pay for the top most plan they so called offer. so called 1gig. (most times 500- 800) and upload speed 35mbps most times. but the last few days its drop on most speed test sites down too .4 mbps. like wtf. had them here months ago to rerun everything. and they try ro tell me ita my house ground causing issues.. but then why it work good all times before..and it was fine for a bit till i started using it more.. and now it drops..  cox fix yo stuff and just let me pay for higher upload with less download. jist give me a price lmao..