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My internet connection keeps dropping all day. I had a tech come out but there was no change. I bought a new modem and a new router. Same result. When calling on the phone the modem kept restarting on its own. She said it was a signal problem. I am so annoyed. She wants the tech to come out again. This has been happening for a month now.
Is it happening on more than one device? Renting a gateway from Cox would be the easiest solution.
Update:: There's been Cox trucks in my neighborhood for 2 days in a row now, once down the street - yesterday on my street; both times I saw them working in those ~junction boxes/towers. Once the Cox truck was gone yesterday (he was parked maybe 3-4 hours) my correctables and uncorrectables have been at zero (except for
with minimal connection issues. My Cox appt. is today, my powershell script shows only 2 short disconnects from internet over last 12 hours so big improvement already.
I took so many screenshots, I gathered common issues:
Common downed channels:* 783000000Hz* 789""* 795""* 801* 807* 813* 819,825,831,* (channels between above and below are usually up, but ~28 SNR)* 939,945,951,967,963,969* 3000 (ODFM PLC)
In each case, SNR for all other downstream channels below 28, from 45 typical. Listed channels above all stuck at 0 SNR
So frustrating when I need to reset my modem 4 times to watch a single movie over 2 days.
For future reference, emailing Cox at the provided email address was much more successful in getting a response (as opposed to the Tier-1 call-center people who just say it's my fault/problem). I emailed I was going to pull the cable from the box to the street if they didn't respond.