Forum Discussion

MusicFans's avatar
MusicFans
New Contributor
16 days ago

Our internet connection has been dropping a few times each hour for the entire day

We have the 1Gbps plan but we regularly get less than 100Mbps on speed tests. We thought replacing our router would help but no dice. What gives?

  • PROBLEM SOLVED: The Cox technician K came yesterday afternoon and replaced the outside wires and the modem. The connection has been rock solid for the past 24 hours. Now we're consistently getting >900Mbps down and >100Mbps up. Thanks for resolving the issue quickly!

7 Replies

  • tctv's avatar
    tctv
    New Contributor II

    You're not alone. I also pay for 1GB download and 100mbps upload since I livestream as a second job, so I need the high speed but I have been getting 0.30 on every test, yet my upload speed is fine. I can't even listen to music without it buffering. Cox technicians don't seem to know what the problem is. I've had enough. Let me know if you find a solution because they can't seem to help me.

  • Hi, there. I am sorry to learn you are having issues with your connection. I would love to assist you.  Please email my team at cox.help@cox.com so we can obtain account details and review further.

    Thank you.

    • MusicFans's avatar
      MusicFans
      New Contributor

      Thanks for the reply. Woke up today with no internet connection, had to unplug and plug in modem again. We made an appointment for tomorrow morning, hopefully the problem will be solved then.

  • RJTX's avatar
    RJTX
    New Contributor II

    Welcome to being scammed like the rest of us. Cox will not fix your issue with support or a technician. Contact the FCC.

  • MusicFans's avatar
    MusicFans
    New Contributor

    PROBLEM SOLVED: The Cox technician K came yesterday afternoon and replaced the outside wires and the modem. The connection has been rock solid for the past 24 hours. Now we're consistently getting >900Mbps down and >100Mbps up. Thanks for resolving the issue quickly!

  • klau1974's avatar
    klau1974
    New Contributor

    Good to know, I’ve been having service drop several times a day. They supposedly did a refresh to my modem, didn’t really resolve it, on top of it I’ve been down for 2 days.

    • Allan's avatar
      Allan
      Moderator

      Hello. I recommend sending an email with your full name, address, and a brief description of this issue to cox.help@cox.com