Forum Discussion

MusicFans's avatar
MusicFans
New Contributor
5 months ago

Our internet connection has been dropping a few times each hour for the entire day

We have the 1Gbps plan but we regularly get less than 100Mbps on speed tests. We thought replacing our router would help but no dice. What gives?
internet
  • MusicFans's avatar
    MusicFans
    5 months ago

    PROBLEM SOLVED: The Cox technician K came yesterday afternoon and replaced the outside wires and the modem. The connection has been rock solid for the past 24 hours. Now we're consistently getting >900Mbps down and >100Mbps up. Thanks for resolving the issue quickly!

DorisM's avatar
DorisM
Moderator

Hi, there. I am sorry to learn you are having issues with your connection. I would love to assist you.  Please email my team at cox.help@cox.com so we can obtain account details and review further.

Thank you.

MusicFans's avatar
MusicFans
New Contributor
5 months ago

Thanks for the reply. Woke up today with no internet connection, had to unplug and plug in modem again. We made an appointment for tomorrow morning, hopefully the problem will be solved then.