Forum Discussion

MusicFans's avatar
MusicFans
New Contributor
6 months ago

Our internet connection has been dropping a few times each hour for the entire day

We have the 1Gbps plan but we regularly get less than 100Mbps on speed tests. We thought replacing our router would help but no dice. What gives?
internet
  • MusicFans's avatar
    MusicFans
    6 months ago

    PROBLEM SOLVED: The Cox technician K came yesterday afternoon and replaced the outside wires and the modem. The connection has been rock solid for the past 24 hours. Now we're consistently getting >900Mbps down and >100Mbps up. Thanks for resolving the issue quickly!

klau1974's avatar
klau1974
New Contributor
6 months ago

Good to know, I’ve been having service drop several times a day. They supposedly did a refresh to my modem, didn’t really resolve it, on top of it I’ve been down for 2 days.

  • Allan's avatar
    Allan
    Moderator
    6 months ago

    Hello. I recommend sending an email with your full name, address, and a brief description of this issue to cox.help@cox.com