Forum Discussion

MusicFans's avatar
MusicFans
New Contributor
6 months ago

Our internet connection has been dropping a few times each hour for the entire day

We have the 1Gbps plan but we regularly get less than 100Mbps on speed tests. We thought replacing our router would help but no dice. What gives?
internet
  • MusicFans's avatar
    MusicFans
    6 months ago

    PROBLEM SOLVED: The Cox technician K came yesterday afternoon and replaced the outside wires and the modem. The connection has been rock solid for the past 24 hours. Now we're consistently getting >900Mbps down and >100Mbps up. Thanks for resolving the issue quickly!

tctv's avatar
tctv
New Contributor II
6 months ago

You're not alone. I also pay for 1GB download and 100mbps upload since I livestream as a second job, so I need the high speed but I have been getting 0.30 on every test, yet my upload speed is fine. I can't even listen to music without it buffering. Cox technicians don't seem to know what the problem is. I've had enough. Let me know if you find a solution because they can't seem to help me.