Forum Discussion

scjunglebeats's avatar
scjunglebeats
New Contributor
3 years ago

My internet connection keeps dropping all day.

My internet connection keeps dropping all day. I had a tech come out but there was no change. I bought a new modem and a new router. Same result. When calling on the phone the modem kept restarting o...
Warellanas's avatar
Warellanas
New Contributor
3 years ago

Did your issue ever get fixed? Same thing happens to my internet. It's very annoying. I can't seem to watch an entire recorded show. It also makes working from home difficult. We unplug router and restart more than once a day.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    3 years ago

    You'll need to be more specific because "internet" problems could be anything:  device to router...router to modem...modem to Cox.

    What's the makes and models of your router and modem?  You should also post your signal levels as per Mouth's instructions.  You should create your own post because this one is almost 3 weeks old but if jungleBeats returns, it'll be all your troubleshooting.

  • Allan's avatar
    Allan
    Moderator
    3 years ago
    @Warellanas. I recommend sending us an email with your full name, address, and a brief description of the issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.