Can't get or send emails from cox.net using Thunderbird

Question

Have been using my cox.net email with Thunderbird for years on a Windows 10 PC, also with 2 ipads, Win 10 laptop and 2 iphones.&nbsp; Cannot get or send emails from my cox.net on any device.&nbsp; Desktop Error message:&nbsp; (uses pop.cox.net) "Enter your password.&nbsp; Sending of password for use did not succeed.&nbsp; Mail server responded Authentication Failed."&nbsp;&nbsp;
Ipad or Iphone error message (uses imap.cox.net):&nbsp; "Account Error, No password provided for Cox.&nbsp; please go to Mail Account settings and enter a password."
I have triple checked my passwords, all are accurate.&nbsp; I CAN get and send emails from the cox.net website, but on NONE of my devices.
Any ideas?&nbsp; Thunderbird and all devices are up to date.
Whenever this happened in the past, it would mysteriously clear up in a day.&nbsp; Not this time!!! I have searched the internet.&nbsp; HELP!
Thanks for your help!

rainbowvy · Answer

I have been emailing cox.help@cox.com for 3 days and they keep passing the buck when it clearly is Cox's issue. I have had replies from 3 different people.&nbsp;

bruce · Answer

If you're getting failures on different devices with different operating systems, more than likely the issue is with the server.&nbsp; You can send an email to cox.help@cox.com (webmail) to ask if there is an ongoing email issue.&nbsp; Include&nbsp; your Full Name and Complete Address in the email.&nbsp; Let us know!

rainbowvy · Answer

Bruce, I just sent in the email to Cox.net email you sent.&nbsp; We need help ASAP and are ready to give up on Cox, after 40 years of paying for it!

bruce · Answer

Hopefully you've got a reply by now.&nbsp; Cox contracts our email service but can research your specific server and inquire with the contractor.

rainbowvy · Answer

I have had four or more interactions with your "Help" desk with no "help" but to tell me to research it myself.&nbsp; VERY READY TO DUMP COX.&nbsp; I have asked them to escalate to the next level and have not gotten a response.&nbsp; Can YOU request them to research Thunderbird and inquire with your contractor WHY Cox cannot authenticate a new password even when I have personally put it on the cox.net website?&nbsp; And WHY have I been locked out of my cox.net email&nbsp; for 8 days now even after following Cox's instructions?&nbsp; Thanks!

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Can't get or send emails from cox.net using Thunderbird

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