Bruce, I just sent in the email to Cox.net email you sent. We need help ASAP and are ready to give up on Cox, after 40 years of paying for it!
Hopefully you've got a reply by now. Cox contracts our email service but can research your specific server and inquire with the contractor.
I have had four or more interactions with your "Help" desk with no "help" but to tell me to research it myself. VERY READY TO DUMP COX. I have asked them to escalate to the next level and have not gotten a response. Can YOU request them to research Thunderbird and inquire with your contractor WHY Cox cannot authenticate a new password even when I have personally put it on the cox.net website? And WHY have I been locked out of my cox.net email for 8 days now even after following Cox's instructions? Thanks!
I have been emailing cox.help@cox.com for 3 days and they keep passing the buck when it clearly is Cox's issue. I have had replies from 3 different people.
