If you're getting failures on different devices with different operating systems, more than likely the issue is with the server. You can send an email to cox.help@cox.com (webmail) to ask if there is an ongoing email issue. Include your Full Name and Complete Address in the email. Let us know!
Bruce, I just sent in the email to Cox.net email you sent. We need help ASAP and are ready to give up on Cox, after 40 years of paying for it!
Hopefully you've got a reply by now. Cox contracts our email service but can research your specific server and inquire with the contractor.
I have had four or more interactions with your "Help" desk with no "help" but to tell me to research it myself. VERY READY TO DUMP COX. I have asked them to escalate to the next level and have not gotten a response. Can YOU request them to research Thunderbird and inquire with your contractor WHY Cox cannot authenticate a new password even when I have personally put it on the cox.net website? And WHY have I been locked out of my cox.net email for 8 days now even after following Cox's instructions? Thanks!
