Cox Throttling Down Internet Connections Again?

Suddenly, overnight web pages take forever to load, email messages sent in HTML format take ages to load while Ookla SpeedTest shows no change in Cox ISP speed.  This leads to one conclusion - Cox is intercepting, analyzing and categorizing ALL our internet traffic and "throttling" down traffic that is not from Cox "preferred"  (i.e. paid to get priority of their traffic) web sites and content sources. 

Initially ISPs wanted to do this to be able to extort more money from streaming services and / or force users to stick to only their ISP's streaming service.  Net Neutrality made that illegal until Trumps FCC commission diddled with the rules and reclassified certain ISP activity ad "not electronic communications that fall under the regulatory power of the FCC" thus negating Net Neutrality without having to change the law.

It appeas that Cox is now gotten their full snoop-ware suite up so they can drastically degrade streams of Netflix, Roku, NVidia, AppleTV etc streaming services to force user to use Countour plus exclusively.  They appear also to  have removed HD channels from the cable in favor of "down-coding" them to a 16:9 aspect ration very low MPEG-2 profile for transmission.  It is ridiculous when you can see the macro blocks all the time and have content where certain camera moves overrun the encoder and the picture completely breaks up.  Is Countour plus signal (an IP feed supposedly) any better?  I don't know because I won't be forced to Countour plus just because Cox has maneuvered itself to unregulated monopoly status in our area.

So I think the only logical explanation for the instantaneous degradation in internet service is Cox's insertion of the comm intercept, analyze, categorize and throttling software into the otherwise quick, straightforward IP routing software.  No doubt they are also profiling us and selling specific user profiling info to marketing / spamming operators in order to compete with the likes of Google and the other snoopware profiling companies that pollute the internet.  Meanwhile, non-streaming users like me pay in annoying wait times for page / email loads that used to be (even in the days of DSL) instantaneous.

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  • Hello @Wmcole,

    I completely understand the hassle of having inconsistent internet speeds. I am here to help. We do not throttle speeds. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator
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