Forum Discussion

wmcole's avatar
wmcole
New Contributor III
3 years ago

Cox Throttling Down Internet Connections Again?

Suddenly, overnight web pages take forever to load, email messages sent in HTML format take ages to load while Ookla SpeedTest shows no change in Cox ISP speed.  This leads to one conclusion - Cox is...
Bad Internet
connection issues
poor speed
slow internet
speed
CrystalS's avatar
CrystalS
Former Moderator
Hello @Wmcole,

I completely understand the hassle of having inconsistent internet speeds. I am here to help. We do not throttle speeds. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator
wmcole's avatar
wmcole
New Contributor III
3 years ago

It also appears that part of the problem is pass-through from COX DNS servers of DoS attacks. (From my router log:

[DoS Attack: RST Scan] from source: 45.232.131.151, port 16187, Monday, January 31,2022 15:52:29
[DoS Attack: RST Scan] from source: 45.232.128.54, port 1121, Monday, January 31,2022 15:40:17
[DoS Attack: RST Scan] from source: 45.232.130.47, port 25736, Monday, January 31,2022 15:25:31
[DoS Attack: ACK Scan] from source: 45.61.142.182, port 10668, Monday, January 31,2022 14:41:49

)

I don't understand why my lowly router can detect and reject these attacks yet your DNS servers cannot? Result: multiple "Server unavailable. Try Again" responses to attempts to retrieve email, connect to a web page (NOT connected with the sources of the attacks from IPs listed above or their servers) or view HTML email that may include graphics / links from the Web.