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Cannot Connect to the League of Legends LATAM Servers

Hello,

After days of communication with the support team at Riot Games, we have come to the conclusion that it is just my personal internet connection that will not allow me to connect to their game servers. I can confirm this as I have been able to connect to the LATAM servers from other internet connections. Attached is a Tracert and I will also copy past the results below. 

Some help with resolving this issue would be great as i have been unable to connect for weeks now.

Thank you

Tool version: Windows 19.Jul.2021  
  
Test start: 
Sun 12/12/2021 
10:18 PM
Pacific Standard Time  
  
Public IP:  
  
status      : success  
country     : United States  
countryCode : US  
region      : NV  
regionName  : Nevada  
city        : Las Vegas  
zip         : 
lat         : 36.1172  
lon         : -115.0528  
timezone    : America/Los_Angeles  
isp         : Cox Communications Inc.  
org         : Cox Communications  
as          : AS22773 Cox Communications Inc.  
query       : 
  
 ///////////////////////////////////// 
---------------GAME is LEAGUE OF LEGENDS---------------  
---------------REGION is LATAM---------------  
  
138.0.15.100 Game Servers (MIA):  

Tracing route to 138.0.15.100 over a maximum of 20 hops

  1     2 ms     2 ms     1 ms  192.168.0.1 
  2     9 ms     7 ms     7 ms  10.79.240.1 
  3     9 ms     8 ms     8 ms  100.127.5.90 
  4     9 ms     8 ms     7 ms  100.120.102.34 
  5    13 ms    13 ms    14 ms  68.1.4.252 
  6     *        *       14 ms  100.122.208.7 
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

Trace complete.
 -----------------  
  
138.0.12.50 Game Servers (SCL):  

Tracing route to 138.0.12.50 over a maximum of 20 hops

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     7 ms     8 ms     7 ms  10.79.240.1 
  3    11 ms    17 ms     8 ms  100.127.5.90 
  4     7 ms     8 ms    10 ms  100.120.102.34 
  5    18 ms    16 ms    15 ms  68.1.4.252 
  6    15 ms    14 ms    13 ms  las-b23-link.ip.twelve99.net [62.115.13.102] 
  7    13 ms    14 ms    17 ms  level3-ic351534-las-b23.ip.twelve99-cust.net [62.115.183.211] 
  8   178 ms   173 ms   174 ms  ae-2-3601.edge1.Santiago1.Level3.net [4.69.214.234] 
  9   173 ms     *        *     4.68.75.206 
 10   173 ms   174 ms   173 ms  ae0-100G.ar4.SCL1.gblx.net [67.16.146.110] 
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

Trace complete.
 -----------------  
  
192.64.170.107 Game Servers (NA):  

Tracing route to 192.64.170.107 over a maximum of 20 hops

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     8 ms     8 ms     7 ms  10.79.240.1 
  3     8 ms     7 ms     9 ms  100.127.5.90 
  4    12 ms    16 ms     8 ms  100.120.102.34 
  5    14 ms    18 ms    13 ms  68.1.4.252 
  6    14 ms    13 ms    24 ms  100.122.208.7 
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

Trace complete.
 -----------------  
  
Testing to LQ LA1:  

Tracing route to d0d256cf3574461aa8de0f7bbdf28519.pacloudflare.com [172.65.195.118]
over a maximum of 20 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     7 ms     7 ms     9 ms  10.79.240.1 
  3     9 ms     9 ms     7 ms  100.127.5.90 
  4     9 ms     8 ms     8 ms  100.120.102.34 
  5    14 ms    14 ms    14 ms  langbprj02-ae1.0.rd.la.cox.net [68.1.1.14] 
  6    14 ms    14 ms    15 ms  70.167.151.77 
  7    17 ms    15 ms    14 ms  172.70.204.2 
  8    16 ms    13 ms    15 ms  172.65.195.118 

Trace complete.
 -----------------  
  
Testing to LQ LA2:  

Tracing route to c924ab739bf649e7b21f909fd598c7d2.pacloudflare.com [172.65.247.57]
over a maximum of 20 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     8 ms     7 ms     7 ms  10.79.240.1 
  3    10 ms    13 ms    10 ms  100.127.5.88 
  4    10 ms     9 ms     8 ms  100.120.102.30 
  5    18 ms    14 ms    14 ms  68.1.4.252 
  6    16 ms    14 ms    15 ms  72.215.224.171 
  7    14 ms    15 ms    14 ms  141.101.72.32 
  8    15 ms    15 ms    16 ms  172.65.247.57 

Trace complete.
 -----------------  
  
 ///////////////////////////////////// 
---------------GAME is VALORANT---------------  
---------------REGION is LATAM---------------  
  
192.207.0.1 Game Servers (MEX/MIA):  

Tracing route to 192.207.0.1 over a maximum of 20 hops

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     8 ms    20 ms     9 ms  10.79.240.1 
  3     8 ms     7 ms     8 ms  100.127.5.90 
  4     9 ms     8 ms     7 ms  100.123.238.5 
  5    11 ms    10 ms    10 ms  wsip-24-234-18-179.lv.lv.cox.net [24.234.18.179] 
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

Trace complete.
 -----------------  
  
151.106.249.1 Game Servers (SCL):  

Tracing route to 151.106.249.1 over a maximum of 20 hops

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     7 ms     8 ms     7 ms  10.79.240.1 
  3     9 ms     9 ms     9 ms  100.127.5.90 
  4    14 ms     7 ms     9 ms  100.120.102.34 
  5    15 ms    19 ms    14 ms  68.1.4.252 
  6    15 ms    13 ms    13 ms  las-b23-link.ip.twelve99.net [62.115.13.102] 
  7    17 ms    13 ms    14 ms  level3-ic351534-las-b23.ip.twelve99-cust.net [62.115.183.211] 
  8   173 ms   173 ms   174 ms  ae-2-3601.edge1.Santiago1.Level3.net [4.69.214.234] 
  9     *      173 ms   173 ms  4.68.75.206 
 10   172 ms   173 ms   173 ms  ae1-100G.ar4.SCL1.gblx.net [67.16.146.250] 
 11   208 ms   194 ms   196 ms  206.165.167.42 
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

Trace complete.
 -----------------  

Local Network Info:  

Windows IP Configuration

   Host Name . . . . . . . . . . . . : DESKTOP-3E5K7SF
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe 2.5GbE Family Controller
   Physical Address. . . . . . . . . : 04-D9-F5-84-4E-C2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel(R) I211 Gigabit Network Connection
   Physical Address. . . . . . . . . : 04-D9-F5-84-4E-C1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.0.157(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, December 8, 2021 10:05:59 PM
   Lease Expires . . . . . . . . . . : Tuesday, December 14, 2021 8:54:16 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
                                       8.8.8.4
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel(R) Wi-Fi 6 AX200 160MHz
   Physical Address. . . . . . . . . : D0-AB-D5-94-7E-47
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 1:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : D0-AB-D5-94-7E-48
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
   Physical Address. . . . . . . . . : D2-AB-D5-94-7E-47
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Windscribe VPN
   Physical Address. . . . . . . . . : 00-FF-42-89-DD-42
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : D0-AB-D5-94-7E-4B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 -----------------  
  
Test Complete!  
10:31 PM
Sun 12/12/2021 
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  • It's January and this issue is still a thing. Proof that cox only cares that you have you're internet on autopay and don't really care for quality of service, but since they are the only provider in my area, I'm stuck with them. Two techs, over 10 calls(hour long) and a "tech guru" that one of the techs called asking for help. STILL NO ANSWER!!

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