Forum Discussion

KingWukong007's avatar
KingWukong007
New Contributor II
3 years ago

FIX THIS ALREADY. ITS BEEN MONTHS. HOW HARD CAN IT BE TO CHANGE THE ROUTES TO THE SERVER SO THEY WORK AGAIN SMH...

  • CrystalS's avatar
    CrystalS
    Former Moderator
    3 years ago
    Hello @KingWukong007,

    I can certainly understand your frustrations. Please know we want you to enjoy your services. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator
    • KingWukong007's avatar
      KingWukong007
      New Contributor II
      3 years ago

      Is this the best reponse you can come with? A lot of people have reached to you and all you say is that "This is not Cox's problem" but IT IS 100%. Look into the problem as a whole because this is happening to all of us not just one...

      • MichaelJ's avatar
        MichaelJ
        Moderator
        3 years ago
        Hi KingWukong007,

        The Cox support forums are for Cox service subscribers to reach out to each other for assistance with common issues that they may be able to assist each other with. For assistance with the issue you describe, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

        Mike J
        Cox Support Forum Moderator
  • gRYMaldo's avatar
    gRYMaldo
    New Contributor
    3 years ago

    Trying to get help through Twitter. It seems like Cox doesn't know how to fix this issue....

    • RobertS1's avatar
      RobertS1
      Moderator
      3 years ago
      Hi @GRYMaldo,

      We are here to help. Reach out to us anytime on Twitter @coxhelp. The Social Media team is here 24 hours a day, 7 days a week to help.

      Robert
      Cox Support Forums Moderator