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Hello,
After days of communication with the support team at Riot Games, we have come to the conclusion that it is just my personal internet connection that will not allow me to connect to their game servers. I can confirm this as I have been able to connect to the LATAM servers from other internet connections. Attached is a Tracert and I will also copy past the results below.
Some help with resolving this issue would be great as i have been unable to connect for weeks now.
Thank you
Tool version: Windows 19.Jul.2021 Test start: Sun 12/12/2021 10:18 PM Pacific Standard Time Public IP: status : success country : United States countryCode : US region : NV regionName : Nevada city : Las Vegas zip : lat : 36.1172 lon : -115.0528 timezone : America/Los_Angeles isp : Cox Communications Inc. org : Cox Communications as : AS22773 Cox Communications Inc. query : ///////////////////////////////////// ---------------GAME is LEAGUE OF LEGENDS--------------- ---------------REGION is LATAM--------------- 138.0.15.100 Game Servers (MIA): Tracing route to 138.0.15.100 over a maximum of 20 hops 1 2 ms 2 ms 1 ms 192.168.0.1 2 9 ms 7 ms 7 ms 10.79.240.1 3 9 ms 8 ms 8 ms 100.127.5.90 4 9 ms 8 ms 7 ms 100.120.102.34 5 13 ms 13 ms 14 ms 68.1.4.252 6 * * 14 ms 100.122.208.7 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. Trace complete. ----------------- 138.0.12.50 Game Servers (SCL): Tracing route to 138.0.12.50 over a maximum of 20 hops 1 1 ms 1 ms 1 ms 192.168.0.1 2 7 ms 8 ms 7 ms 10.79.240.1 3 11 ms 17 ms 8 ms 100.127.5.90 4 7 ms 8 ms 10 ms 100.120.102.34 5 18 ms 16 ms 15 ms 68.1.4.252 6 15 ms 14 ms 13 ms las-b23-link.ip.twelve99.net [62.115.13.102] 7 13 ms 14 ms 17 ms level3-ic351534-las-b23.ip.twelve99-cust.net [62.115.183.211] 8 178 ms 173 ms 174 ms ae-2-3601.edge1.Santiago1.Level3.net [4.69.214.234] 9 173 ms * * 4.68.75.206 10 173 ms 174 ms 173 ms ae0-100G.ar4.SCL1.gblx.net [67.16.146.110] 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. Trace complete. ----------------- 192.64.170.107 Game Servers (NA): Tracing route to 192.64.170.107 over a maximum of 20 hops 1 1 ms 1 ms 1 ms 192.168.0.1 2 8 ms 8 ms 7 ms 10.79.240.1 3 8 ms 7 ms 9 ms 100.127.5.90 4 12 ms 16 ms 8 ms 100.120.102.34 5 14 ms 18 ms 13 ms 68.1.4.252 6 14 ms 13 ms 24 ms 100.122.208.7 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. Trace complete. ----------------- Testing to LQ LA1: Tracing route to d0d256cf3574461aa8de0f7bbdf28519.pacloudflare.com [172.65.195.118] over a maximum of 20 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 7 ms 7 ms 9 ms 10.79.240.1 3 9 ms 9 ms 7 ms 100.127.5.90 4 9 ms 8 ms 8 ms 100.120.102.34 5 14 ms 14 ms 14 ms langbprj02-ae1.0.rd.la.cox.net [68.1.1.14] 6 14 ms 14 ms 15 ms 70.167.151.77 7 17 ms 15 ms 14 ms 172.70.204.2 8 16 ms 13 ms 15 ms 172.65.195.118 Trace complete. ----------------- Testing to LQ LA2: Tracing route to c924ab739bf649e7b21f909fd598c7d2.pacloudflare.com [172.65.247.57] over a maximum of 20 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 8 ms 7 ms 7 ms 10.79.240.1 3 10 ms 13 ms 10 ms 100.127.5.88 4 10 ms 9 ms 8 ms 100.120.102.30 5 18 ms 14 ms 14 ms 68.1.4.252 6 16 ms 14 ms 15 ms 72.215.224.171 7 14 ms 15 ms 14 ms 141.101.72.32 8 15 ms 15 ms 16 ms 172.65.247.57 Trace complete. ----------------- ///////////////////////////////////// ---------------GAME is VALORANT--------------- ---------------REGION is LATAM--------------- 192.207.0.1 Game Servers (MEX/MIA): Tracing route to 192.207.0.1 over a maximum of 20 hops 1 1 ms 1 ms 1 ms 192.168.0.1 2 8 ms 20 ms 9 ms 10.79.240.1 3 8 ms 7 ms 8 ms 100.127.5.90 4 9 ms 8 ms 7 ms 100.123.238.5 5 11 ms 10 ms 10 ms wsip-24-234-18-179.lv.lv.cox.net [24.234.18.179] 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. Trace complete. ----------------- 151.106.249.1 Game Servers (SCL): Tracing route to 151.106.249.1 over a maximum of 20 hops 1 1 ms 1 ms 1 ms 192.168.0.1 2 7 ms 8 ms 7 ms 10.79.240.1 3 9 ms 9 ms 9 ms 100.127.5.90 4 14 ms 7 ms 9 ms 100.120.102.34 5 15 ms 19 ms 14 ms 68.1.4.252 6 15 ms 13 ms 13 ms las-b23-link.ip.twelve99.net [62.115.13.102] 7 17 ms 13 ms 14 ms level3-ic351534-las-b23.ip.twelve99-cust.net [62.115.183.211] 8 173 ms 173 ms 174 ms ae-2-3601.edge1.Santiago1.Level3.net [4.69.214.234] 9 * 173 ms 173 ms 4.68.75.206 10 172 ms 173 ms 173 ms ae1-100G.ar4.SCL1.gblx.net [67.16.146.250] 11 208 ms 194 ms 196 ms 206.165.167.42 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. Trace complete. -----------------
Local Network Info: Windows IP Configuration Host Name . . . . . . . . . . . . : DESKTOP-3E5K7SF Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Ethernet 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek PCIe 2.5GbE Family Controller Physical Address. . . . . . . . . : 04-D9-F5-84-4E-C2 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Ethernet: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) I211 Gigabit Network Connection Physical Address. . . . . . . . . : 04-D9-F5-84-4E-C1 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv4 Address. . . . . . . . . . . : 192.168.0.157(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Wednesday, December 8, 2021 10:05:59 PM Lease Expires . . . . . . . . . . : Tuesday, December 14, 2021 8:54:16 PM Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 8.8.8.8 8.8.4.4 8.8.8.4 NetBIOS over Tcpip. . . . . . . . : Enabled Wireless LAN adapter Wi-Fi: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) Wi-Fi 6 AX200 160MHz Physical Address. . . . . . . . . : D0-AB-D5-94-7E-47 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 1: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : D0-AB-D5-94-7E-48 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2 Physical Address. . . . . . . . . : D2-AB-D5-94-7E-47 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Ethernet 3: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Windscribe VPN Physical Address. . . . . . . . . : 00-FF-42-89-DD-42 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : D0-AB-D5-94-7E-4B DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes ----------------- Test Complete! 10:31 PM Sun 12/12/2021
Can someone do a tracert on a working ISP or internet connection for comparison? So far looks like a problem with level 3.
How could we do that if everyone viewing this post has a failed connection?
Didn't you say it worked on a VPN? Show a tracert of that.
Test start: Wed 12/22/2021 12:35 AMPacific Standard Time Public IP: status : success country : United States countryCode : US region : CA regionName : California city : Los Angeles zip : 90014 lat : 34.0485 lon : -118.2529 timezone : America/Los_Angeles isp : M247 Ltd org : M247 Los Angeles as : AS9009 M247 Ltd query : 185.236.200.29 ///////////////////////////////////// ---------------GAME is LEAGUE OF LEGENDS--------------- ---------------REGION is LATAM--------------- 138.0.15.100 Game Servers (MIA):
Tracing route to 138.0.15.100 over a maximum of 20 hops
1 13 ms 14 ms 12 ms us-west-005.whiskergalaxy.com [185.236.200.18] 2 13 ms 14 ms 15 ms vlan24.as04.lax1.us.m247.com [185.236.200.17] 3 27 ms 40 ms 24 ms xe-0-0-4-0.agg1.lax1.us.m247.com [77.243.185.98] 4 12 ms 12 ms 12 ms 37.120.220.170 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out.
Trace complete. ----------------- 138.0.12.50 Game Servers (SCL):
Tracing route to 138.0.12.50 over a maximum of 20 hops
1 13 ms 12 ms 15 ms us-west-005.whiskergalaxy.com [185.236.200.18] 2 13 ms 15 ms 12 ms vlan24.as04.lax1.us.m247.com [185.236.200.17] 3 32 ms 35 ms 21 ms irb-0.agg2.lax1.us.m247.com [82.102.29.100] 4 12 ms 13 ms 12 ms xe-2-3-0-0.bb2.lax1.us.m247.com [193.9.115.198] 5 13 ms 12 ms 14 ms xe-5-0-2.edge1.LosAngeles6.Level3.net [4.26.0.181] 6 176 ms 173 ms 170 ms ae-2-3601.edge1.Santiago1.Level3.net [4.69.214.234] 7 * * * Request timed out. 8 172 ms 171 ms 171 ms ae0-100G.ar4.SCL1.gblx.net [67.16.146.110] 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out.
Trace complete. ----------------- 192.64.170.107 Game Servers (NA):
Tracing route to 192.64.170.107 over a maximum of 20 hops
1 12 ms 14 ms 13 ms us-west-005.whiskergalaxy.com [185.236.200.18] 2 13 ms 12 ms 13 ms vlan24.as04.lax1.us.m247.com [185.236.200.17] 3 35 ms 29 ms 19 ms xe-0-0-4-0.agg1.lax1.us.m247.com [77.243.185.98] 4 13 ms 13 ms 11 ms 217.138.223.104 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out.
Trace complete. ----------------
192.64.170.107 Game Servers (NA):
Trace complete. ----------------- Testing to LQ LA1:
Tracing route to d0d256cf3574461aa8de0f7bbdf28519.pacloudflare.com [172.65.195.118]over a maximum of 20 hops:
1 12 ms 30 ms 12 ms us-west-005.whiskergalaxy.com [185.236.200.18] 2 14 ms 18 ms 12 ms vlan24.as04.lax1.us.m247.com [185.236.200.17] 3 16 ms 36 ms 20 ms xe-0-0-4-0.agg1.lax1.us.m247.com [77.243.185.98] 4 13 ms 14 ms 14 ms no-mans-land.m247.com [82.102.29.32] 5 30 ms 21 ms 13 ms cloudflare.as13335.any2ix.coresite.com [206.72.211.63] 6 13 ms 16 ms 14 ms 172.70.208.4 7 14 ms 12 ms 14 ms 172.65.195.118
Trace complete. ----------------- Testing to LQ LA2:
Tracing route to c924ab739bf649e7b21f909fd598c7d2.pacloudflare.com [172.65.247.57]over a maximum of 20 hops:
1 13 ms 11 ms 12 ms us-west-005.whiskergalaxy.com [185.236.200.18] 2 12 ms 13 ms 13 ms vlan24.as04.lax1.us.m247.com [185.236.200.17] 3 29 ms 34 ms 32 ms irb-0.agg2.lax1.us.m247.com [82.102.29.100] 4 14 ms 13 ms 13 ms te-3-1-0.bb1.lax1.us.m247.com [82.102.29.112] 5 14 ms 13 ms 18 ms cloudflare.as13335.any2ix.coresite.com [206.72.211.63] 6 19 ms 24 ms 16 ms 172.70.204.4 7 13 ms 13 ms 13 ms 172.65.247.57
Trace complete.