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No live chat option?

Cid over 1 year ago

I need to speak to an agent to check something but there is no way to open a live chat. I can't even speak to Oliver. https://www.cox.com/residential/contactus.html
Is the button for live chat missing for anyone else?

0 DavidA2 over 1 year ago

Hi Cid,

I am sorry to hear that you are having trouble. We are currently doing maintenance on the website. We would be happy to answer your questions though. If you want to discuss your account specifically, we ask that you email us at cox.help@cox.com with your service address.

David
Cox Support Forum Moderator
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0 Cid over 1 year ago

I am trying to get an online game working on my PC but the customer service rep for that game say I need to have certain ports open. They told me I need to contact my internet service provider about checking if these ports are open and that's what I'm trying to do.
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0 cox776 over 1 year ago

A live chat box comes up but nothing happens when I click in the text box - so I can't type my question. WTF, this is "support"?
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0 CurtB over 1 year ago in reply to cox776

What browser are you using? Are you permitting cookies for the chat website?
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0 gresesmonkey over 1 year ago

Are you using the Brave browser? If so, "Shields down" fixed the missing chat icon for me.
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