No live chat option?

I need to speak to an agent to check something but there is no way to open a live chat. I can't even speak to Oliver. https://www.cox.com/residential/contactus.html
Is the button for live chat missing for anyone else?

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  • Hi Cid,

    I am sorry to hear that you are having trouble. We are currently doing maintenance on the website. We would be happy to answer your questions though. If you want to discuss your account specifically, we ask that you email us at cox.help@cox.com with your service address.

    David
    Cox Support Forum Moderator
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