I've replaced my equipment in December and have had intermittent connectivity issues since. Netgear shows the recommended Firmware revision for this devices on the COX network is 3.01.38. I am running 3.01.40 and am receiving no help on the discrepancy during any of the many chat sessions I've worked during outages. They just say they are pushed down periodically and basically, there is nothing I can do. Netgear support provides the same answers and I feel really tossed around between two companies.
I would like a straight answer on why I'm not matching the recommended version as shown on the updated document from 2/17/21 (link below). I've also attached the signal and connection information I've seen requested on similar posts.
|
| <tabindex=-1>Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
903000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
ENABLED |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
IPv4 only |
|
|
| <tabindex=-1>Downstream Bonded Channels (Partial Service) |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectabables |
| 1 |
Locked |
QAM256 |
21 |
903000000 Hz |
-24.9 dBmV |
27.8 dB |
67320 |
1 |
| 2 |
Locked |
QAM256 |
1 |
783000000 Hz |
-20.0 dBmV |
32.1 dB |
0 |
0 |
| 3 |
Locked |
QAM256 |
2 |
789000000 Hz |
-18.8 dBmV |
33.2 dB |
0 |
0 |
| 4 |
Locked |
QAM256 |
3 |
795000000 Hz |
-20.2 dBmV |
32.0 dB |
0 |
0 |
| 5 |
Locked |
QAM256 |
4 |
801000000 Hz |
-19.9 dBmV |
32.2 dB |
0 |
0 |
| 6 |
Locked |
QAM256 |
5 |
807000000 Hz |
-20.1 dBmV |
32.1 dB |
0 |
0 |
| 7 |
Locked |
QAM256 |
6 |
813000000 Hz |
-20.1 dBmV |
32.0 dB |
0 |
0 |
| 8 |
Locked |
QAM256 |
7 |
819000000 Hz |
-20.3 dBmV |
31.0 dB |
5 |
0 |
| 9 |
Locked |
QAM256 |
8 |
825000000 Hz |
-20.3 dBmV |
31.0 dB |
31619 |
67382 |
| 10 |
Locked |
QAM256 |
9 |
831000000 Hz |
-21.2 dBmV |
31.1 dB |
57037 |
176163 |
| 11 |
Locked |
QAM256 |
10 |
837000000 Hz |
-22.4 dBmV |
29.9 dB |
1111 |
0 |
| 12 |
Locked |
QAM256 |
11 |
843000000 Hz |
-20.2 dBmV |
32.0 dB |
0 |
0 |
| 13 |
Locked |
QAM256 |
12 |
849000000 Hz |
-24.6 dBmV |
27.9 dB |
928054 |
3 |
| 14 |
Locked |
QAM256 |
13 |
855000000 Hz |
-19.9 dBmV |
31.7 dB |
0 |
0 |
| 15 |
Locked |
QAM256 |
14 |
861000000 Hz |
-23.9 dBmV |
28.6 dB |
76446 |
0 |
| 16 |
Locked |
QAM256 |
15 |
867000000 Hz |
-22.5 dBmV |
29.6 dB |
3045 |
0 |
| 17 |
Locked |
QAM256 |
16 |
873000000 Hz |
-23.1 dBmV |
28.3 dB |
909546 |
180 |
| 18 |
Locked |
QAM256 |
17 |
879000000 Hz |
-23.3 dBmV |
28.1 dB |
126463 |
0 |
| 19 |
Locked |
QAM256 |
18 |
885000000 Hz |
-24.2 dBmV |
28.3 dB |
104559 |
0 |
| 20 |
Locked |
QAM256 |
19 |
891000000 Hz |
-23.6 dBmV |
28.9 dB |
12842 |
0 |
| 21 |
Locked |
QAM256 |
20 |
897000000 Hz |
-23.0 dBmV |
29.6 dB |
1818 |
0 |
| 22 |
Locked |
QAM256 |
22 |
909000000 Hz |
-22.0 dBmV |
30.2 dB |
3777 |
4118 |
| 23 |
Locked |
QAM256 |
23 |
915000000 Hz |
-23.4 dBmV |
28.8 dB |
13800 |
3819 |
| 24 |
Locked |
QAM256 |
24 |
921000000 Hz |
-24.1 dBmV |
28.4 dB |
81074 |
4271 |
| 25 |
Locked |
QAM256 |
25 |
927000000 Hz |
-22.8 dBmV |
29.5 dB |
2541 |
3287 |
| 26 |
Locked |
QAM256 |
26 |
933000000 Hz |
-24.6 dBmV |
27.8 dB |
431171 |
2 |
| 27 |
Locked |
QAM256 |
27 |
939000000 Hz |
-25.0 dBmV |
27.5 dB |
1210071 |
98 |
| 28 |
Locked |
QAM256 |
28 |
945000000 Hz |
-24.8 dBmV |
26.8 dB |
8516841 |
91291 |
| 29 |
Locked |
Unknown |
29 |
951000000 Hz |
-26.2 dBmV |
0.0 dB |
0 |
0 |
| 30 |
Locked |
Unknown |
30 |
957000000 Hz |
-26.7 dBmV |
0.0 dB |
0 |
0 |
| 31 |
Locked |
Unknown |
31 |
963000000 Hz |
-29.1 dBmV |
0.0 dB |
0 |
0 |
| 32 |
Locked |
QAM256 |
32 |
969000000 Hz |
-26.2 dBmV |
26.4 dB |
1569 |
944 |
|
|
| <tabindex=-1>Upstream Bonded Channels |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
3 |
5120 Ksym/sec |
32200000 Hz |
50.8 dBmV |
| 2 |
Locked |
ATDMA |
1 |
5120 Ksym/sec |
19300000 Hz |
51.0 dBmV |
| 3 |
Locked |
ATDMA |
2 |
5120 Ksym/sec |
25800000 Hz |
50.0 dBmV |
| 4 |
Locked |
ATDMA |
4 |
5120 Ksym/sec |
38600000 Hz |
51.5 dBmV |
| 5 |
Locked |
ATDMA |
6 |
2560 Ksym/sec |
14500000 Hz |
49.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
|
|
| <tabindex=-1>Downstream OFDM Channels |
| Channel |
Channel ID |
Indicator |
Subcarrier Zero Frequency |
Active Subcarrier Number Range |
Total Codewords |
Uncorrectable Codewords |
| 1 |
159 |
Non-Primary |
203600000 Hz |
1108 ~ 2987 |
18723232 |
0 |
| 2 |
0 |
Other |
0 Hz |
0 ~ 0 |
0 |
0 |
|
|
| <tabindex=-1>Upstream OFDMA Channels |
| Channel |
UpstreamIsMuted |
Ranging Status |
Subcarrier Zero Frequency |
Active Subcarrier Number Range |
Symbols Per Frame |
Tx Power |
| 1 |
|
Other |
0 Hz |
0 ~ 0 |
0 |
0 dBmV |
| 2 |
|
Other |
0 Hz |
0 ~ 0 |
0 |
0 dBmV |
|
Cable Modem Routers:
|
Router
|
Comcast (Deployed Firmware)
|
Spectrum (Approved Firmware)
|
Cox (Approved Firmware)
|
All other ISPs (Production Firmware)
|
|
N450
|
V3.01.23
|
V3.01.17
|
V3.01.16
|
V1.02.10
|
|
C3000
|
V2.02.23
|
V2.02.18
|
V2.02.21
|
V2.02.08
|
|
C3700
|
V2.02.23
|
V2.02.18
|
V2.02.21
|
V2.02.21
|
|
C3700v2
|
V1.02.12
|
V1.01.28
|
V1.01.28
|
V1.02.02
|
|
C6220
|
V1.02.11
|
V1.01.26
|
V1.01.26
|
V1.02.01
|
|
C6230
|
V1.00.17
|
V1.00.08
|
V1.00.17
|
V1.00.17
|
|
C6250
|
V1.02.02
|
V1.01.26
|
V1.01.29
|
V1.01.29
|
|
C6300
|
V3.01.12
|
V2.01.26
|
V2.01.14
|
V2.01.14
|
|
C6300v2
|
V1.03.06
|
V1.02.09
|
V1.03.04
|
V1.03.06
|
|
C6900
|
V1.01.35
|
V1.01.27
|
V1.01.31
|
V1.01.34
|
|
C7000
|
V1.01.34
|
V1.01.32
|
V1.01.32
|
V1.01.33
|
|
C7000v2
|
V1.03.03
|
V1.02.09
|
V1.02.12
|
V1.03.01
|
|
C7100V
|
V2.01.42
|
N/A
|
N/A
|
N/A
|
|
C7500
|
V1.01.39
|
V1.01.32
|
V1.01.35
|
V1.01.35
|
|
C7800
|
V3.01.43
|
V3.01.40
|
V3.01.38
|
V3.01.40
|
|
CBK40/CBR40
|
CM: V1.01.06
RG: V2.5.0.14
|
CM: V1.01.05
RG: V2.5.0.14
|
CM: V1.01.05
RG: V2.5.0.14
|
CM: V1.01.05
RG: V2.5.0.14
|
| CBK752/CBR750 |
CM: V1.01.08
RG: V3.2.16.9
|
CM: V1.01.08
RG: V3.2.16.9
|
CM: V1.01.08
RG: V3.2.16.9
|
CM: V1.01.08
RG: V3.2.16.9
|
| CAX80 |
CM: V1.02.08
RG: V2.1.1.4
|
CM: V1.02.08
RG: V2.1.1.4
|
CM: V1.02.08
RG: V2.1.1.4
|
CM: V1.02.08
RG: V2.1.1.4
|
Reference: What is the latest firmware version of my NETGEAR cable modem or modem router? | Answer | NETGEAR Support
