C7800 Netgear Firmware Version V3.01.40
I've replaced my equipment in December and have had intermittent connectivity issues since. Netgear shows the recommended Firmware revision for this devices on the COX network is 3.01.38. I am running 3.01.40 and am receiving no help on the discrepancy during any of the many chat sessions I've worked during outages. They just say they are pushed down periodically and basically, there is nothing I can do. Netgear support provides the same answers and I feel really tossed around between two companies. I would like a straight answer on why I'm not matching the recommended version as shown on the updated document from 2/17/21 (link below). I've also attached the signal and connection information I've seen requested on similar posts. <tabindex=-1>Startup Procedure Procedure Status Comment Acquire Downstream Channel 903000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security ENABLED BPI+ IP Provisioning Mode Honor MDD IPv4 only <tabindex=-1>Downstream Bonded Channels (Partial Service) Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectabables 1 Locked QAM256 21 903000000 Hz -24.9 dBmV 27.8 dB 67320 1 2 Locked QAM256 1 783000000 Hz -20.0 dBmV 32.1 dB 0 0 3 Locked QAM256 2 789000000 Hz -18.8 dBmV 33.2 dB 0 0 4 Locked QAM256 3 795000000 Hz -20.2 dBmV 32.0 dB 0 0 5 Locked QAM256 4 801000000 Hz -19.9 dBmV 32.2 dB 0 0 6 Locked QAM256 5 807000000 Hz -20.1 dBmV 32.1 dB 0 0 7 Locked QAM256 6 813000000 Hz -20.1 dBmV 32.0 dB 0 0 8 Locked QAM256 7 819000000 Hz -20.3 dBmV 31.0 dB 5 0 9 Locked QAM256 8 825000000 Hz -20.3 dBmV 31.0 dB 31619 67382 10 Locked QAM256 9 831000000 Hz -21.2 dBmV 31.1 dB 57037 176163 11 Locked QAM256 10 837000000 Hz -22.4 dBmV 29.9 dB 1111 0 12 Locked QAM256 11 843000000 Hz -20.2 dBmV 32.0 dB 0 0 13 Locked QAM256 12 849000000 Hz -24.6 dBmV 27.9 dB 928054 3 14 Locked QAM256 13 855000000 Hz -19.9 dBmV 31.7 dB 0 0 15 Locked QAM256 14 861000000 Hz -23.9 dBmV 28.6 dB 76446 0 16 Locked QAM256 15 867000000 Hz -22.5 dBmV 29.6 dB 3045 0 17 Locked QAM256 16 873000000 Hz -23.1 dBmV 28.3 dB 909546 180 18 Locked QAM256 17 879000000 Hz -23.3 dBmV 28.1 dB 126463 0 19 Locked QAM256 18 885000000 Hz -24.2 dBmV 28.3 dB 104559 0 20 Locked QAM256 19 891000000 Hz -23.6 dBmV 28.9 dB 12842 0 21 Locked QAM256 20 897000000 Hz -23.0 dBmV 29.6 dB 1818 0 22 Locked QAM256 22 909000000 Hz -22.0 dBmV 30.2 dB 3777 4118 23 Locked QAM256 23 915000000 Hz -23.4 dBmV 28.8 dB 13800 3819 24 Locked QAM256 24 921000000 Hz -24.1 dBmV 28.4 dB 81074 4271 25 Locked QAM256 25 927000000 Hz -22.8 dBmV 29.5 dB 2541 3287 26 Locked QAM256 26 933000000 Hz -24.6 dBmV 27.8 dB 431171 2 27 Locked QAM256 27 939000000 Hz -25.0 dBmV 27.5 dB 1210071 98 28 Locked QAM256 28 945000000 Hz -24.8 dBmV 26.8 dB 8516841 91291 29 Locked Unknown 29 951000000 Hz -26.2 dBmV 0.0 dB 0 0 30 Locked Unknown 30 957000000 Hz -26.7 dBmV 0.0 dB 0 0 31 Locked Unknown 31 963000000 Hz -29.1 dBmV 0.0 dB 0 0 32 Locked QAM256 32 969000000 Hz -26.2 dBmV 26.4 dB 1569 944 <tabindex=-1>Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 3 5120 Ksym/sec 32200000 Hz 50.8 dBmV 2 Locked ATDMA 1 5120 Ksym/sec 19300000 Hz 51.0 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 25800000 Hz 50.0 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 38600000 Hz 51.5 dBmV 5 Locked ATDMA 6 2560 Ksym/sec 14500000 Hz 49.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV <tabindex=-1>Downstream OFDM Channels Channel Channel ID Indicator Subcarrier Zero Frequency Active Subcarrier Number Range Total Codewords Uncorrectable Codewords 1 159 Non-Primary 203600000 Hz 1108 ~ 2987 18723232 0 2 0 Other 0 Hz 0 ~ 0 0 0 <tabindex=-1>Upstream OFDMA Channels Channel UpstreamIsMuted Ranging Status Subcarrier Zero Frequency Active Subcarrier Number Range Symbols Per Frame Tx Power 1 Other 0 Hz 0 ~ 0 0 0 dBmV 2 Other 0 Hz 0 ~ 0 0 0 dBmV Cable Modem Routers: Router Comcast (Deployed Firmware) Spectrum (Approved Firmware) Cox (Approved Firmware) All other ISPs (Production Firmware) N450 V3.01.23 V3.01.17 V3.01.16 V1.02.10 C3000 V2.02.23 V2.02.18 V2.02.21 V2.02.08 C3700 V2.02.23 V2.02.18 V2.02.21 V2.02.21 C3700v2 V1.02.12 V1.01.28 V1.01.28 V1.02.02 C6220 V1.02.11 V1.01.26 V1.01.26 V1.02.01 C6230 V1.00.17 V1.00.08 V1.00.17 V1.00.17 C6250 V1.02.02 V1.01.26 V1.01.29 V1.01.29 C6300 V3.01.12 V2.01.26 V2.01.14 V2.01.14 C6300v2 V1.03.06 V1.02.09 V1.03.04 V1.03.06 C6900 V1.01.35 V1.01.27 V1.01.31 V1.01.34 C7000 V1.01.34 V1.01.32 V1.01.32 V1.01.33 C7000v2 V1.03.03 V1.02.09 V1.02.12 V1.03.01 C7100V V2.01.42 N/A N/A N/A C7500 V1.01.39 V1.01.32 V1.01.35 V1.01.35 C7800 V3.01.43 V3.01.40 V3.01.38 V3.01.40 CBK40/CBR40 CM: V1.01.06 RG: V2.5.0.14 CM: V1.01.05 RG: V2.5.0.14 CM: V1.01.05 RG: V2.5.0.14 CM: V1.01.05 RG: V2.5.0.14 CBK752/CBR750 CM: V1.01.08 RG: V3.2.16.9 CM: V1.01.08 RG: V3.2.16.9 CM: V1.01.08 RG: V3.2.16.9 CM: V1.01.08 RG: V3.2.16.9 CAX80 CM: V1.02.08 RG: V2.1.1.4 CM: V1.02.08 RG: V2.1.1.4 CM: V1.02.08 RG: V2.1.1.4 CM: V1.02.08 RG: V2.1.1.4 Reference:What is the latest firmware version of my NETGEAR cable modem or modem router? | Answer | NETGEAR Support3.2KViews0likes0Comments
Netgear C7800 recommended by Cox but can't connect
Fourtechs. Two modems. This is the modem selected by a Cox employee who admitted the Panorama is not top of the line and like why it take 45 seconds to boot a page when the free public wifi in my building is instantaneous. Anyone solved this? I see it's not the first timeCox had failed on their end.426Views0likes0Comments
Netgear C7800 recommended by Cox but can't connect
Fourtechs. Two modems. This is the modem selected by a Cox employee who admitted the Panorama is not top of the line and like why it take 45 seconds to boot a page when the free public wifi in my building is instantaneous. Anyone solved this? I see it's not the first timeCox had failed on their end.
