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I'm one of many customers who has been experiencing loss of service regularly every day at the same time. I am curious what Cox is planning to do in order to compensate for the constant, regular interruption of service. I understand service issues occuring every once in a while but a repeated problem every single day at the same time is something that should be easily traced and fixed. As it stands this is a failure to provide services promised, and I am seriously considering moving my services to a competitor due to the constant issue of losing connection.
I’m in the same boat as well, my internet goes down daily sometimes multiple times a day. It would be one thing if it was occasional but daily to several times a week is absurd. Hope Cox can figure out their issues as I am currently looking for a different service should this continue.