Yahoo is one of the most unsecured emails. They have had many breaches in data and cyberattacks. They own your info because it is free and they are known for selling your info. I was shocked when I went to open my email and was locked out. The only option is to agree to yahoo’s terms of agreement which I will have to waive my rights. I have been a customer for cox for 15 years and I am going to drop them like a bad habit. We should file a class action against them!!!!
Loyalty means nothing to Cox. I've been a (loyal) customer for over 30 years!
Big agreement with that!! The longer you’re with them the worse the customer service!
Agree about you Yahoo comments. Why a huge ISP and media company like Cox would dump it's email customers onto an ad filled, insecure email service like Yahoo is beyond me. And news flash to both Cox and Yahoo, a lot of us use third party email apps for our email - I'm going to run my organization mail list on the Yahoo web page? <OK, I'm done laughing and I'm back.> I'm not a computer guru by any means, but I do know my around these things a bit. And I wasted the better part of my previous Saturday trying to get the Yahoo thing set up. The worst part was getting Yahoo to make nice with Thunderbird, an email app I've used for years. No thanks to either Cox or Yahoo, I was finally able to figure out how to set up my Thunderbird but it took a lot of fiddling around and a lot of online research. Three days later, I'm still steaming over the experience.
As far as dropping Cox, unfortunately that's not going to be a good option for a lot of us. I do use Cox as my ISP and I do have to say, their internet service is pretty robust and reliable. I've had very few issues with their internet service. So I'll grit my teeth and stay with them. But I've been getting a lot of attractive offers from Verizon for Internet service recently.
I have been with Cox for OVER 30 years. My email is now NOT accessible for all my saved past Important documents. They just DUMPED us.
tfuertes
We appreciate you being a loyal customer of over 30 years and don't want you to feel this way about your email transition experience. I rely on my email too for access to important messages and ducoments All emails and folders in your inbox on Cox webmail would have transitioned to the Yahoo mail servers. If you have messages that you downloaded to your device(s) prior to the transition they will still be on those devices.
Have you already signed in to the Yahoo mail page to complete the transition with your cox.net email address and password and accessed your inbox?
As a part of the move process, the various settings that allow a third-party email client to operate will need to be created on your part to reflect the new Yahoo settings if not using the Yahoo Mail app or direct website. See https://help.yahoo.com/kb/fix-pop-imap-client-sending-receiving-issues-sln3792.html for more information.
Please visit https://www.cox.com/residential/support/access-and-log-in-to-yahoo-mail-after-transition.html for more info about the ways you can access mail after the transition. Once you have successfully completed the mail transition, Yahoo provides all support. You can visit help.yahoo.com or call Yahoo Support at 1-866-562-7250.
I appreciate what you are saying. I have done everything you instructed. This email service is sending my wife and myself advertisements that are of a sexual nature and we can't get them to stop on top of our email all screwed up!
Agree!!
I agree! So if Cox is not providing me with the same level of security I’ve had with them for over 2 decades with my e-mail, how much is my bill reduced each month? It should be AT LEAST!! The same amount Yahoo! Plus costs each month! This is awful!
yes to a class action for breach of contract in taking our email and now our free internet protection but we should also collect all dissatisfied customers to approach AT&T for special ex-cox rates.
hoping there is a more savvy computer guy out there that can set that up, my entire neighborhood is ready to dump cox
Cox has always sucked and participated in illegal price shifting but have now crossed a much higher line so I will now finally trigger a fight they will not win. I will be submitting formal complaints to the federal government about their monopolies on US Naval base installations where they price gauge and fleece the Government. in my position working with the DOD I have all the data. If you are in a similar position to know what I am talking about and have data then please do the same.
sdykeman, I am sorry this has been your experience and we'd like to help. Feel free to email us at Cox.Help@Cox.Com with your full name, address and link to this forum.
I was prepared to live with the yahoo email crap. But cox just stopped McAfee Antivirus with NO warning so I'll be happy to go to AT&T Fiber. cox can kiss this 30 year customer's ass goodbye.
If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
Cox Support Forums Moderator
LOL.. That is a typical cox response
LatoyaJ, I wouldn’t dare use Twitter that company is owned by one of the biggest, antisemitic racist pigs on the planet!!
I just did that…. O help at all
I do apologize, Harvey. As I did not receive the email, I was likely not the one that answered. Please let me know what I can do to assist you and I will do my best.
Yahoo! has breaches and cyberattacks because they are an enormous service provider. Check the records, and you will not find any provider their size who has not suffered such breaches and cyberattacks. Yahoo! has been around a long time. Unfortunately alongside those technical issues, they've suffered from many bad business decisions and are now owned by a private equity firm. There's no use in suing anyone, but you should consider whether it's worth hanging on to your deprecated email addresses at all.
I'm so frustrated with this stupid email transition that my head is about to explode! I carefully read their instructions, I clicked their link to Yahoo only to discover that IT DOES NOT WORK! I tried many times changing the imap incoming and outgoing server settings in Outlook, it ALWAYS defaulted back to cox! I just backed up all of my Outlook data files, deleted all of my email addresses just to see if it would make a difference and, surprise, it DIDN'T!
I would also point out that when you go into one of their Cox stores to replace equipment for self install, in my experience, 80% of the time it fails so, you're only recourse is to request service. Now, I pay extra for that in home support but, if the contract technician has to make a change, be it a bad RG-6 connector, bad coaxial cable, amplifier or, splitter, THAT THEY INSTALLED, you get charged $100.00! These kinds of shady practices are worthy of attorney general's investigations!
I'm sure that this will be deleted but, there are other, much larger social media platforms that this will appear on that Cox can't control.
Agreed. I have been with cox since the beginning of my email life. Now that my cox mail has moved to yahoo, all of my email has been lost. Every single email! Yahoo can’t seem to find it.
