The modem is less than two months old, all connections have been tested and check out, cable in house and to modem are brand new and all connection issues have been traced to ipv4 address 68.1.5.140 which is not on my local network, server name dalsbprj02-ae1.0.rd.dl.cox.net. So want to tell me again it's on my end? I probably have more experience than everyone in your support center combined. Perhaps instead of trying to blame the customer's equipment you'd better serve your customer base by ensuring your own equipment is operating properly.