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I stream on Twitch to supplement my income. Between the hours of 7:30 and midnight (primetime hours, and the only time I can be live because of my dayjob) it's a coin flip whether your upload speed will be usable. During my stream tonight I dropped in the ballpark of 10,000 frames over the course of five minutes. That is the same as not streaming. You are messing with my money.
We have had techs out to the house every couple weeks over the course of the last three months (as we did the LAST time we dealt with this issue last year) and none of them can see our packet loss because it doesn't start until after 7, and none of your techs are out that late.
If I had literally any other option in my neighborhood I would switch to them instantly, because your entire company is bad, and you are keeping me from being able to perform.
The computers we stream on are wired up to the router in a usual way. The issue is not with our hardware. Have a look at this pingplotter screenshot.
This is the sort of s-t we're dealing with over 30% packet loss. When it gets bad our upload speed tests show anywhere between 0.03 and 1.30 mbps.
I will not be getting in touch with you over Facebook or Twitter, partially because I'm not on those services, but mostly because I think being publicly shamed is the only way a conglomerate ever does anything to help it's customers. To that end, my viewership is well aware that Cox Communications is the reason why our streams are sometimes very buffering-heavy or have needed to be cancelled or cut short.